People Development & Engagement Specialist

Posted Yesterday
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Kuala Lumpur, WP. Kuala Lumpur, Kuala Lumpur, MYS
In-Office
Mid level
Fintech • Insurance • Software • Financial Services
The Role
Develops and manages employee engagement, learning and development, career progression, performance management, talent planning, and people analytics initiatives. Partners with managers and employees to improve engagement, retention, capability, performance, and internal mobility. Coordinates training programs, supports talent reviews and performance cycles, analyzes people data, and provides actionable recommendations to People leadership. Requires strong stakeholder management, communication, project coordination, and organizational development skills.
Summary Generated by Built In
1. Employee Engagement & Retention
  • Develop and execute initiatives to strengthen employee engagement, culture and retention.
  • Manage employee engagement and pulse surveys, analyse feedback and identify key themes and areas for improvement.
  • Develop and track engagement action plans together with managers and leadership.
  • Support employee listening initiatives, focus groups and feedback sessions.
  • Manage employee recognition initiatives and programmes.
  • Partner with managers to identify opportunities to improve employee experience and engagement.
2. Learning & Development
  • Conduct training needs analysis and identify capability gaps across the organisation.
  • Develop and maintain the annual Learning & Development plan.
  • Coordinate internal and external training programmes, workshops and development initiatives.
  • Manage training vendors, budgets, schedules and logistics.
  • Support leadership and manager development programmes.
  • Track participation, feedback and effectiveness of learning programmes.
  • Promote a culture of continuous learning and development.
3. Career & Talent Development
  • Support the development of career pathways, job levels and career development frameworks.
  • Facilitate Individual Development Plans (IDPs) and employee development conversations.
  • Support talent review, succession planning and talent development initiatives.
  • Identify opportunities for internal mobility and career growth.
  • Partner with managers to develop high-potential and critical talent.
4. Performance Management
  • Coordinate the organisation's performance management cycle.
  • Ensure managers and employees understand performance expectations, goal setting and review processes.
  • Support performance calibration and talent discussions.
  • Provide guidance and resources to managers on effective performance conversations and feedback.
  • Analyse performance trends and identify opportunities for manager or employee development.
5. Employee & Manager Support
  • Act as a point of contact for employees seeking guidance on career development, learning and performance matters.
  • Partner with managers to address people development and engagement challenges.
  • Provide practical advice and coaching resources to help managers become better people leaders.
  • Escalate complex employee relations matters to the Chief of People / appropriate HR lead when required.
6. People Analytics & Continuous Improvement
  • Track and report key people metrics including engagement, retention, training participation and development activities.
  • Translate people data and employee feedback into actionable recommendations.
  • Prepare regular reports and insights for the People leadership team.
  • Continuously evaluate the effectiveness of people programmes and recommend improvements.

Requirements
  • Bachelor's degree in Human Resources, Business, Psychology, Organisational Development or a related field.
  • 4–7 years of experience in HR, Learning & Development, Talent Management, Employee Engagement, Organisational Development or a similar role.
  • Experience designing or implementing employee engagement and/or learning programmes.
  • Good understanding of performance management and employee development practices.
  • Strong stakeholder management and communication skills.
  • Comfortable working with managers and employees at different levels.
  • Strong project management and organisational skills.
  • Able to analyse feedback and people data and translate insights into practical actions.
  • Proactive, hands-on and comfortable working in a growing organisation.
  • Able to work independently while collaborating effectively with the wider People team.
The Person We Are Looking For

You are someone who:

  • Cares about people, but is also comfortable challenging the status quo.
  • Enjoys understanding why employees behave, engage and develop in certain ways.
  • Can turn employee feedback into practical action.
  • Is comfortable moving between strategy and execution.
  • Enjoys designing programmes rather than simply administering them.
  • Can build trust with employees and managers.
  • Is curious, structured and solutions-oriented.
  • Is comfortable using data to support people decisions.
  • Can work in a fast-growing environment where processes are still evolving.

Benefits

PERKS YOU’LL GET TO ENJOY:

  • Comprehensive Medical & Life Insurance – We’ve got you and your loved ones covered.
  • Flexi Health Perks – From health screening to traditional medicine, take charge of your well-being.
  • Focus WFA (Work From Anywhere) – Dedicated days per year for deep-thinking work—whether it's at home, a café, or your favorite quiet spot. Work where you focus best.
  • Skyrocket Your Growth – Be a part of our non-stop learning opportunities to level up your skills.
  • Innovate, Collaborate, Elevate – Join an energetic team that makes every challenge exciting, every win rewarding, and every day a fun learning experience.

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Skills Required

  • Bachelor's degree in Human Resources, Business, Psychology, Organisational Development, or a related field
  • 4-7 years of experience in HR, Learning and Development, Talent Management, Employee Engagement, Organisational Development, or a similar role
  • Experience designing or implementing employee engagement or learning programs
  • Good understanding of performance management and employee development practices
  • Strong stakeholder management and communication skills
  • Ability to work with managers and employees at different levels
  • Strong project management and organizational skills
  • Ability to analyze feedback and people data and translate insights into practical actions
  • Proactive, hands-on, and comfortable working in a growing organization
  • Ability to work independently while collaborating effectively with the wider People team
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The Company
HQ: Kuala Lumpur, Kuala Lumpur
109 Employees
Year Founded: 2016

What We Do

PolicyStreet is an insurance technology group of companies providing cutting-edge digital insurance solutions to businesses and consumers in Southeast Asia and Australia. PolicyStreet works directly with over 40 life, general, and takaful providers globally to offer a comprehensive range of products and services, which includes but is not limited to embedded insurance, customised employee benefits, financial advisory and aggregation of insurance, as well as the development of digital solutions to make insurance purposeful & simple for businesses and consumers. As a licensed Reinsurer, General Insurer and Takaful Operator by the Labuan Financial Services Authority (LFSA), an approved Financial Adviser and Islamic Financial Adviser by Bank Negara Malaysia (BNM), and a licensee of the Australian Financial Services License by the Australian Securities and Investments Commission (ASIC), PolicyStreet is able to underwrite, customise policies, and provide unbiased advice to its clients and partners worldwide. PolicyStreet is backed by the Malaysian sovereign wealth fund, Khazanah Nasional Berhad, and serves over 5 million customers with over US$ 10 billion in sum insured. In 2024, PolicyStreet was recognised as "Fintech of the Year" at The Asset's Triple A Digital Awards and ranked as the second-highest Malaysian company in the "High-Growth Companies in Asia Pacific 2024" list by Statista and The Financial Times.

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