People & Culture Leader - Insurance Software & BPS

Job Description:

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

The People & Culture Leader for ISB translates ISB’s business strategy into a measurable people strategy driving organizational effectiveness, leadership capability, workforce planning and culture across a global, matrixed business unit. Combining strategic and operational dimensions, the leader acts as a true business partner to the ISB organization and a trusted advisor to its leaders

The role sits within DXC’s People & Culture organization reporting to the Chief People Officer and is dedicated to the ISB business unit. It operates in a matrix: partnering day-to-day with the ISB leadership team on business and people priorities, while connecting into the wider P&C functions Talent Acquisition, Talent Development & Learning, Total Rewards, Employee Relations, People Analytics, DE&I and HR Operations/Centres of Excellence — to deliver a joined-up strategy for ISB.

Location: based in Charleston, South Carolina, with a hybrid work environment. We are open to candidates across the tri-county area — Berkeley, Charleston, and Dorchester counties.

•     Define and own the end-to-end People & Culture strategy and roadmap for ISB, directly aligned to ISB’s commercial objectives and DXC’s enterprise people strategy.

•     Act as trusted advisor to the President of ISB and senior leaders on organizational design, workforce strategy, succession, leadership effectiveness and change.

•     Drive strategic workforce planning for a global, delivery-intensive business  anticipating capability needs across software engineering, insurance domain and BPS operations, including the offshore/borderless workforce.

•     Lead the day-to-day P&C agenda for ISB talent acquisition, onboarding, performance, compensation and incentive cycles, employee relations and retention ensuring consistent, compliant and high-quality execution globally.

•     Deliver talent development, leadership coaching and succession programmes that strengthen the ISB leadership bench and critical insurance/technology capabilities.

•     Own employee engagement and culture for ISB run listening mechanisms (e.g. eNPS/engagement surveys) and translate insight into measurable action plans.

•     Lead organizational change, restructuring, and integration/M&A people activity (due diligence, transition and onboarding) with minimal disruption to delivery and client SLAs.

•     Use people analytics to inform decisions, track the health of the organization, and demonstrate quantifiable P&C impact to business leaders.

•     Manage the relationship with the President of ISB and key leaders as a strategic partner, bringing people considerations into business and investment decisions.

•     Work closely with all functions within the P&C organization Talent Acquisition, Talent Development, Total Rewards, Employee Relations, People Analytics and HR Operations to drive the overall P&C strategy for ISB and mobilize Centres of Excellence behind ISB priorities.

•     Partner across geographies and functions (Finance, Legal, Delivery, Operations) to ensure people plans are commercially grounded, compliant and executable globally.

•     Bachelor’s degree in Business, Management, HR or related field (advanced degree / HR certification such as SPHR/SHRM-SCP a plus).

•     Proven HR Business Partner experience at a senior level in a global, technology- and services-intensive environment; insurance, software and/or BPS/BPO industry exposure strongly preferred.

•     Experience supporting an offshore / borderless delivery workforce and managing people cost, workforce planning and incentive/compensation programmes.

•     Trusted advisor to C-level and division/business-unit presidents on strategic, financial and operating issues.

•     Both strategic and operationally hands-on — able to set strategy and personally drive execution.

•     Excellent stakeholder management, communication and influencing skills across cultures and geographies.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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