We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE
As a People Advisor Entry Level (Holding) at New Look you will provide first line support to managers and colleagues on the full employee lifecycle (onboarding, contract changes, reward, payroll, employee relations and people policies). The People Advisor will ensure that advice and paperwork is provided in line with our policies and processes and that information is captured accurately in our people systems whilst ensuring a positive customer experience.
Advice and Coaching
• Provide 1st line coaching and support for all People related queries (reward, payroll, employee relations, onboarding and changes, general HR)
• Provide excellent customer service in line with agreed standards and service levels
• Provide support and advice to employees and line managers, explaining policies and procedures, our systems and compliance.
Documentation
• Issue all People documentation accurately in line with KPI’s and SLA’s
• Own the end to end process for the full employee lifecycle from new starters to leaver processes and support the upskill our employees in relation to these processes
• Maintain and keep our people systems up to date and ensure data is recorded accurately in line with all data protection and GDPR requirements.
People Systems
• Regularly run reports to ensure data accuracy and take appropriate action to maintain this across our People systems
• Support the People Systems Manager with any testing ahead system upgrades or changes
• to ensure that core functionality is not impacted by upgrades
ABOUT YOU:
• A high level of confidentiality
• Knowledge of HR processes and systems
• Resilient and able to work under pressure
• Analytical and problem-solving skills
• Excellent communication skills, with ability to flex style depending on the customer.
• Organised with strong attention to detail and ability to work to tight deadlines, and adaptable to changing priorities
• Ability to work independently and collaboratively to ensure the achievement of goals and resolution of issues
• Flexible approach
• Attention to detail
• Customer focussed
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process
Skills Required
- High level of confidentiality
- Knowledge of HR processes and systems
- Resilience and ability to work under pressure
- Analytical and problem-solving skills
- Excellent communication skills and ability to adapt communication style
- Strong organization and attention to detail
- Ability to work to tight deadlines and adapt to changing priorities
- Ability to work independently and collaboratively
- Flexible approach
- Customer-focused approach
What We Do
New Look is a UK-based feel-good fashion brand and omnichannel womenswear retailer. It makes style accessible and fun for customers, serving more than 10 million loyal customers through hundreds of UK stores and its online shop. The company operates across physical retail and digital channels, with a leading position in womenswear and a focus on accessible, trend-led clothing for women aged 18 to 44.
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