Pension Ops and Delivery, Vice President

Job Description
Join our large, US-based in-house Pension and 401(k) Administration team, serving over 300K participants at one of the world's most admired companies. In this role, you will lead and execute Retirement Benefits Administration and manage challenging projects in our collaborative organization. Come make a difference with us!
As a Pension Ops and Delivery, Vice President within our team, you will be responsible for Pension Administration and oversight of 401(k) administration for three dozen qualified plans and over 300K participants. Reporting to the Executor Director of Retirement Operations, you will manage, lead and execute key processes while collaborating with three senior peers across various locations. We are looking for leader with a solid background in Retirement Plan Administration, a strong focus on processes and controls-focus, and a commitment to delivering exceptional service to our customers.
Job responsibilities

• Oversee and execute pension and/or 401(k) delivery to participants, prioritizing customer experience, controls, and adherence to service level agreements.
• Manage delivery activities, including participant eligibility, payroll processing, data movement and reporting, calculations, troubleshooting issues, and responding to participant inquiries and escalations.
• Lead, drive, and support key projects focused on continuous improvement and automation, always keeping the participant at the center of our efforts.
• Manage stakeholder relationships by producing weekly and monthly leadership updates and overseeing vendor management and contracting.
• Lead, coach, train, and support a small team of direct reports as a working leader.
• Ensure accuracy, quality, and timeliness of work while meeting plan requirements, regulatory standards, and control measures.
• Coordinate year-end activities, including bulk participant communications.
• Lead and coordinate the Retirement Operations team's response to internal and external audits of retirement plans.

Required qualifications, capabilities, and skills

• A seasoned operations leader with 5+ years of experience in Retirement Administration.
• End-to-end process-oriented, with a focus on improving outcomes and participant experience.
• Proven project management and system testing experience.
• Excellent communication skills, with the ability to build strong relationships with stakeholders.
• Strong emphasis on controls and issue prevention, complemented by proactive communication.
• Exceptional prioritization and organizational skills, effectively managing workloads during peak periods.
• Strong people leadership skills, with experience in coaching and team communication, both written and verbal.
• Proficient in data analysis and computer skills, particularly in Microsoft Office products; familiarity with systems used in a Retirement Operations setting, such as PeopleSoft

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.