Job Summary
Job Description
WHAT IS THE OPPORTUNITY?
We are looking to for a PEGA SRE Analyst with expert PEGA technical knowledge to support the applications within the portfolio of Digital Ops & Advisor Channels Technology.
As a PEGA SRE Analyst, you will be the hands-on lead to understand, document the PEGA workflow applications using the PEGA technologies and understand the integrations to the application workflow. Working collaboratively with our application custodians and support team and be a key contributor to application design and implementation with forward thinking towards instrumentation and resiliency.
WHAT WILL YOU DO?
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Understand the integration of the PEGA solution with other enterprise application through service and streaming technology.
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Ability to interpret the enterprise class structure and reusable foundational components.
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Analyze, troubleshoot and debug problems in continuously growing integrated environment,
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Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate
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Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables.
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Actively participate in development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards.
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Coordination with the Application Custodian on audit items
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Complete investigation and root cause analysis for a permanent solution
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Proactively identify potential gaps in monitoring and alerting
WHAT DO YOU NEED TO SUCCEED?
Must have:
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In-depth knowledge of PEGA version 7, 8.5 and up.
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Good understanding DevOps and continuous delivery methodology
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Demonstrated ability to make technical design/enhancement recommendations/decisions across different applications/technologies, mentor on standards and coding practices and debug very complex or urgent problems
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Able to problem solve integration issues to provide solutions to requirements and engineering limitations
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Experienced with RBC Infrastructure such as AIX, DB2, SQL, Teradata, F5, NAS, OCP, and z/OS
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Experience with monitoring tools such as Dynatrace, Zabbix, PagerDuty, Splunk, Grafana and Kibana
Nice-to-have:
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Certified PEGA Senior System Architect
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Good understanding of Camunda, Angular, JAVA and Cloud Technologies.
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Prior experience with Kofax, Content Management, Records Management, Forms Digitization, RPA
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Preferred one or more relevant application design and development certifications
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On-Premise and Cloud architectures, integration by Web Services and APIs (REST)
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Development language: Java script, Shell/Batch, PHP
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Agile development methodologies and tools (Jira, Confluence, Service Now, GitHub)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact
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Work in a dynamic, collaborative, progressive, and high-performing team
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A world-class training program in financial services
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Flexible work/life balance options
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Opportunities to do challenging work
Job Skills
Agile Methodology, Alerting (Inactive), Application Infrastructure, IT Automation, IT Incident Management, IT Monitoring, IT Systems Integration, Operations Support, Organizational Leadership, Problem Management, Production Support, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-11-29
Application Deadline:
2024-12-31
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
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