Provide peer counseling and advocacy to men, women and children who receive psychiatric services at BronxCare Health System. Contribute to the delivery of high-quality care under the direct supervision of a licensed behavioral health professional.
Responsibilities1. Establishes and maintains positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees.
2. Contributes to and participates in the Performance/Quality Improvement
activities of the assigned department. Contribution and participation
includes data collection, analysis, implementation of and compliance
with risk management and claims activities, support of and participation
in Continuous Quality Improvement (CQI) teams, consistent adherence
to the specific rules and regulations of the BronxCare Health System (a)
Safety and Security Policies, (b) Risk Management: Incident and
Occurrence Reporting, (c) Infection Control Policies and Procedures
and (d) Patient and Customer Service.
3. Participates in treatment team meetings, case conferences, individual supervision, and discharge planning discussions
4. Develop, with patients, individualized strategies for reducing negative consequences of drug use and not taking medication for mental illness
5. Promotes problem-solving and decision making skill development in relation to maintaining recovery
6. Participates in clinical supervision provided onsite at BronxCare Health System.
7. Advocates on behalf of patients as appropriate; encourage and support self-advocacy; conducts post-discharge follow-up calls and outreach as needed.
8. Recommends post-discharge supports, including psychosocial clubhouses, peer support services and other community resources that support the recovery process.
9. Develops, leads and co-leads groups, i.e. WRAP, community integration, recovery, relapse prevention, socialization, symptom management, etc. utilizing Motivational Interviewing skills.
10. Document activities in accordance with guidance and direction from supervisors
Qualifications- Excellent Customer Service, Communication & Workplace Collaboration skills
- Degree in Office Technology, Health Administration, Business Administration, or equivalent
Minimum 2 years experience with administration and/or office management
- Knowledge of Microsoft Suite; Basic Office Procedures and Information Management Skills/ Record keeping Skills
- Knowledge of ADP and Reportsmith and LMS (preferably Healthstream
- Basic Clerical Skills, Office Management & Records Management
- Ability to provide or procure technical support for all office equipment
- Problem Solving Skills (both interpersonal and systems)
Skills Required
- Excellent customer service, communication, and workplace collaboration skills
- Degree in Office Technology, Health Administration, Business Administration, or equivalent
- Minimum two years of experience in administration and/or office management
- Knowledge of Microsoft Suite
- Basic office procedures and information management skills
- Record-keeping skills
- Knowledge of ADP and Reportsmith
- Knowledge of LMS, preferably HealthStream
- Basic clerical skills
- Office management and records management skills
- Ability to provide or procure technical support for office equipment
- Interpersonal and systems problem-solving skills
What We Do
BronxCare Health System is a voluntary, not-for-profit health and teaching hospital system serving the South and Central Bronx. It operates an 859-bed system with more than 4,500 employees and provides patients access to physicians, appointments, diagnoses, laboratory and test results, prescriptions, and refills through its myBronxCare online service. BronxCare also maintains outpatient services, including its 174th Street Medical Practice.
