PBTB - Manager Customer Solutions

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• Oversee and manage a team of SME (Executive, Specialist and Tester) to ensure projects deliverables within the team is achieved.

• Ensure effectiveness and efficiency of every member in the team and high quality performance from team members.

• Manages overall resource plan for the team, develop and manage to deliver department business results.

• Provides technical guidance to team members and build better career prospect and advancement for subordinates by giving exposure in areas other than the designated roles & responsibilities. 

• Delivery of business requirement on agreed business requirement and ensure users at the respective areas agree on the guideline.   

• Ensure personal development for self / staffs improvement and build positive working relationships within the team.

• Performs miscellaneous job-related duties and projects as assigned by superior.

• Deliverables are achieved within the timeline set.

• Having right people at the right places and maximized resource effectiveness and efficiency.

• All tasks are completed within agreed upon time frame, resources well allocated for each project.

• Staff are multi-task, empowered to play different roles and responsibilities and able to make prudent decisions.

• Project milestones and objectives achieved within project timeline.

• Attend training courses and organizes team events

• Assignments / tasks are completed on time with quality delivery.

• UAT and Operation Readiness Test (ORT) are completed and test results signed off based on business requirements. Ensure system has been successfully deployed in production environment.

• Leads and manage a group of business analyst in User Acceptance Testing (UAT) and Operation readiness test (ORT) planning and execution.        

Key Requirement:

• 7-8  years experience in Life Insurance Industry with basic operational knowledge in operations.

• Knowledge of Takaful model, products and familiarity with Day 2 modules with experienced in handling projects will be an added advantage.

• Experience in comparative analysis, managing/lead business analyst and operations with a successful track record of working dynamic project teams, establishing priorities and meeting department expectation.

• Able to Interprets customer needs, assesses requirements and identifies solutions to non-standard request independently.

• Competent in Microsoft Office application (Excel, VBA, Word, Power Point) and any other programming language

• Good communication skill

• Good command in English & Bahasa Malaysia

• Good analytical and problem solving skills

• Able to work under pressure and deliver within tight deadlines.

• Driven by high desire to acquire knowledge and to deliver results

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.