About Us
Level Group Ltd is a Nashville-based business management firm dedicated to the music and entertainment industries. We handle the complex financial and business operations for bands, artists, and creative professionals, allowing them to stay focused on their craft. At Level, we believe our success is driven by our people. We are looking for a motivated, detail-oriented professional who is eager to dive into the "business side" of show business.
Summary
The Junior Account Manager in Payroll takes ownership of the end-to-end payroll processing for an assigned client portfolio, ensuring absolute accuracy, compliance, and timely execution. Moving beyond a purely supportive role, this position independently manages payroll tracking systems, validates complex employee data, and coordinates schedules to ensure smooth operational delivery.
The ideal candidate brings proven expertise in workers' compensation, CalSavers, payroll taxes, state registrations, and Social Security/Medicare rates. Success in this role requires strong administrative ownership, exceptional organizational skills, and a proactive, service-oriented communication style to uphold the highest standards of payroll compliance.
Role Specific Responsibilities
Payroll Services & Ownership
- Manage end-to-end processing of weekly, bi-weekly, retainer, and ad hoc payrolls for an assigned portfolio of clients.
- Apply accurate Social Security and Medicare rates to payroll distributions, ensuring complete precision in tax withholdings.
- Ensure full compliance and accuracy across all payroll distributions, proactively identifying and resolving minor discrepancies.
- Oversee new employee payroll enrollment, verifying that data integrity is maintained from day one.
Workflow & System Management
- Own the department’s shared inbox during assigned shifts, resolving client inquiries directly or routing advanced issues appropriately.
- Maintain and update payroll tracking systems using project management tools (e.g., Monday.com, Outlook Calendar) to ensure every step of the process is tracked, approved, and executed on time.
- Develop and build payroll templates, schedules, and checklists for tour payments, ensuring precise validation of individual pay rates and work schedules for both employees and contractors.
Compliance & Audit Coordination
- Manage state registrations and coordinate tax ID applications, taking full ownership of tracking, retrieving, and logging assigned IDs.
- Liaise directly with state agencies to follow up on tax IDs and independently resolve issues related to State Income Tax (SIT) and State Unemployment Insurance (SUI).
- Administer and monitor CalSavers retirement savings compliance across relevant client accounts.
- Execute periodic audits of existing payroll accounts to confirm the absolute accuracy of tax information, pay frequencies, and account settings.
- Lead the preparation and data-gathering for workers' compensation audits.
Accounting & Administration
- Perform payroll reconciliations on a monthly or quarterly basis, collaborating directly with broader Account Management teams.
- Oversee incoming physical mail related to payroll operations, independently prioritizing urgent items and executing necessary follow-up actions.
- Manage electronic check deposits accurately and securely.
Core Employee Responsibilities
Professionalism & Accountability
- Model accountability and reliability, taking full ownership of deliverables and maintaining high standards of quality.
- Demonstrate responsiveness, accuracy, and discretion in all client and internal team interactions.
- Maintain strict confidentiality of sensitive client data and company information.
- Ensure continuous compliance with internal policies, industry standards, and regulatory requirements.
Growth & Collaboration
- Collaborate actively with colleagues by sharing knowledge, supporting peers, and stepping in proactively to meet deadlines or resolve complex issues.
- Drive personal development by taking the initiative to enhance skills, knowledge, and performance through ongoing learning.
- Facilitate the onboarding and training of new employees, actively reinforcing best practices and company standards.
Qualifications
Required Experience
- Workers' Compensation: Direct experience preparing for or managing workers' comp payroll audits.
- Retirement Compliance: Hands-on experience managing or administering CalSavers (or equivalent state-mandated retirement programs).
- Payroll Taxation: Deep understanding of payroll taxes, state registrations, and calculations for Social Security and Medicare rates.
- Account Ownership: Proven ability to manage client portfolios and state agency communications independently.
Preferred Experience
- Software: Familiarity with ADP RUN is strongly preferred.
- Tools: Experience with Monday.com and Outlook Calendar is a plus
Skills Required
- Direct experience preparing for or managing workers' compensation payroll audits
- Hands-on experience managing or administering CalSavers or equivalent state-mandated retirement programs
- Deep understanding of payroll taxes, state registrations, and Social Security and Medicare calculations
- Proven ability to independently manage client portfolios and communicate with state agencies
- Familiarity with ADP RUN
- Experience with Monday.com and Outlook Calendar
What We Do
Level Group Ltd is a Nashville-based business management firm serving bands, artists, and creators in the music and entertainment industries. It manages clients’ financial complexities so they can focus on their art. The company attributes its growth and service quality to investing in its people, and offers a fast-paced, collaborative environment for professionals contributing to the music business.
