Payroll Associate

About the Team ..

The Stitch Fix Payroll team enables our clients to be their best self. We broadly define our clients as customers, business partners, and shareholders. We drive value through business partner support, innovative and insightful analysis, and financial integrity. We are looking for problem-solver , kind, and goal-oriented individuals who succeed in a fast-paced environment and thrive in building and improving processes to scale the business to the next level.

As a Payroll Associate, you will support accurate and timely biweekly payroll processing for a 5,000+ employee population in a complex, multi-state environment. 

You will own larger portions of the payroll cycle, including pre-payroll audits, exception management, payroll validations, and close activities. You will serve as a subject-matter resource for peers, independently resolve complex payroll issues, and strengthen payroll controls and reconciliation processes. Operating with limited supervision, you will proactively identify risk, recommend improvements, and partner cross-functionally to ensure payroll accuracy and compliance.

• Own significant portions of the biweekly payroll cycle, including pre-payroll audits, validations, exception management, and payroll close activities.
• Validate time and attendance inputs (hours, overtime, PTO/leave, and exceptions) and coordinate corrections prior to payroll deadlines.
• Process payroll-impacting employee changes such as hires, terminations, compensation updates, tax withholding updates, direct deposit changes, and retroactive adjustments.
• Independently research and resolve complex payroll discrepancies, including retroactive pay adjustments, multi-state taxation nuances, complex timekeeping exceptions, benefit deduction discrepancies, and over/underpayment recovery.
• Perform deeper reconciliations, including earnings and deductions variance analysis, payroll register reviews, and support general ledger tie-outs with increased analytical ownership.
• Partner closely with HR, Benefits, and Finance to resolve systemic issues by providing clear root-cause analysis and implementing preventive solutions.
• Support year-end processing and audit requests with minimal oversight.
• Contribute to SOP updates, internal control enhancements, recurring error analysis, and payroll process improvements.
• Mentor Payroll Associate I team members through peer coaching and knowledge sharing.
• Respond to employee payroll inquiries with professionalism, strong customer service, and timely follow-through.
• Maintain strict confidentiality while ensuring compliance with internal controls, payroll regulations, and record retention requirements.
  

• You have 3+ years of payroll experience in a high-volume, multi-state environment.
• You have a strong working knowledge of gross-to-net payroll concepts, multi-state compliance considerations, and timekeeping impacts.
• You bring strong Excel skills (pivot tables, XLOOKUP/VLOOKUP, data validation) and are comfortable manipulating large datasets.
• You have hands-on experience with payroll and HRIS systems; ADP Vantage, Workforce, and Workday experience is strongly preferred.
• You operate independently with sound judgment, proactively identifying risk and recommending thoughtful improvements.
• You are analytical and detail-oriented, with demonstrated experience resolving complex payroll cases and documenting outcomes clearly.
• You strengthen controls, improve reconciliation accuracy, and contribute to overall payroll cycle stability.
• You communicate effectively across teams and are comfortable partnering with stakeholders to drive resolution and process improvements.
• You enjoy mentoring others and contributing to a collaborative team environment.

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.