As a Senior Product Associate on the Payments XDLC Transformation team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. You will help launch and support cross-functional pilot Pods, use AI and analytical tools to derive insights from how Payments teams actually work, and translate those insights into the new target operating model for the Payments PDLC. You will partner closely with product, engineering, design, risk, controls, and firmwide AI stakeholders, and gain broad exposure across the Payments’ product lines while developing deep transformation experience.
Payments XDLC Transformation is a Payments-wide initiative to establish a predictable, scalable, and auditable product delivery operating model by embedding AI / agentic tools and updated ways of working across a common lifecycle. The program scope spans both the Product Development Lifecycle (PDLC) and the Software Development Lifecycle (SDLC) for all of JPMC’s CIB Payments business.
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Help build out the new target operating model for the Payments PDLC—defining lifecycle stages, roles and decision rights (human + agent), governance / RACI, and how work flows across PDLC and SDLC from ideation through production support
- Support launch and ongoing enablement of cross-functional pilot pods, including onboarding materials, office hours, and feedback loops that generate adoption and learnings
- Apply AI and analytical tools (e.g., Claude, GitHub Copilot, Microsoft Copilot, Excel / BI tools) to derive insights from pod activity, lifecycle telemetry, and practitioner feedback—and turn those insights into recommendations that shape the operating model
- Partner with key stakeholders to identify opportunities to improve the Payments XDLC operating model and ways of working, surfacing them through user research, discovery, and engagement with pilot Pods and firmwide stakeholders
- Collaborate with risk, controls, and compliance partners to translate “built-in” controls (e.g., automated evidence, standardized guardrails) into operating-model and lifecycle standards that improve auditability and reduce operational risk
- 3+ years of experience or equivalent expertise in product management or a relevant domain area (e.g., technology transformation, change management, developer experience, operating-model work)
- Proficient knowledge of the product development life cycle: including discovery, requirements definition, backlog management, and launch
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Hands-on experimenter with AI tools and agentic systems (e.g., Claude, GitHub Copilot, Microsoft Copilot) in day-to-day work
- Independent, “go-getter” orientation—comfortable operating with ambiguity on a small team and driving work forward with minimal direction
- Strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences
- Ability to work both independently and collaboratively across a highly matrixed, cross-functional team
- Working knowledge of modern agile product delivery models and software development practices (e.g., Scrum, SAFe, DevOps, CI/CD) across the PDLC and SDLC
- Exposure to change management or transformation programs, including stakeholder engagement, communications, and adoption measurement
- Experience partnering with engineering, design, and risk / controls partners in a regulated environment
- Undergraduate degree in a relevant discipline (e.g., Economics, Finance, Computer Science, Engineering, or related field)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of experience or equivalent expertise in product management or a relevant domain such as technology transformation, change management, developer experience, or operating-model work
- Proficient knowledge of the product development life cycle, including discovery, requirements definition, backlog management, and launch
- Experience with product lifecycle activities, including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Hands-on experience using AI tools and agentic systems such as Claude, GitHub Copilot, or Microsoft Copilot
- Ability to operate independently with minimal direction in an ambiguous, small-team environment
- Strong written and verbal communication skills, including the ability to translate technical concepts for technical and non-technical audiences
- Ability to work independently and collaboratively across a highly matrixed, cross-functional team
- Working knowledge of modern agile product delivery and software development practices such as Scrum, SAFe, DevOps, and CI/CD
- Exposure to change management or transformation programs, including stakeholder engagement, communications, and adoption measurement
- Experience partnering with engineering, design, and risk or controls partners in a regulated environment
- Undergraduate degree in a relevant discipline such as Economics, Finance, Computer Science, Engineering, or a related field
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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