Payments Platform Operations Manager

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Drive Operational Excellence in High Value Payments (HVP) and Help Shape Future Transformation - Step into this pivotal role as a Payments Platform Operations Manager. This AVP role you will oversee the daily processing of HVP, ensuring accuracy, oversight, and seamless execution across a fast-moving environment. You’ll guide a team of colleagues in the US along with matrix reporting for a wider processing group in India, using clear communication and steady direction to keep work flowing effectively. This position calls for you to bring practical experience in cash and treasury related operations, thrives in handling multiple priorities, and maintains remarkable attention to detail. With an anticipatory mindset and the ability to drive departmental priorities forward, you’ll help shape a function that is both operationally sound and ready to evolve—contributing to large scale transformation efforts as the High Value Payments landscape continues to advance.

To be successful in your role as a Payments Platform Operations Manager, you should have:

• Cash Management, Treasury Management, and/or High Value payments experience

• Day-to-day people supervision experience, with the ability to give work direction through clear and effective communication

• Good written and verbal communication skills (critical)

• Decision Making and Problem Solving - the ability to analyse information objectively, evaluate risk, make sound decisions, and solve problems effectively

• Project Management- A general awareness of Project Management principles and their application in order to oversee, manage and deliver on Projects impacting Global Payments and make decisions using knowledge and experience to manage and deliver change requirements/ continuous improvement and communicate change

Other highly valued skills include:

• Self-starter with a desire to drive and execute on departmental priorities

• Demonstrated ability to navigate multiple, concurrent priorities and oversee multiple deadlines across high-risk processes

• Attention to detail required

• Performance Metrics- Accountable for the delivery of Key Performance Indicators (KPIs). Use performance metrics to manage repairs, identify straight through processing blockers, and mitigate operational risk

• Lead by example-Demonstrate the Barclays values and mindsets

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in Whippany, NJ.

Minimum Salary: $70,000.00

Maximum Salary: $135,000.00

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.