The Role
The Payments Ops Analyst I handles ACH and Wire processing, ensures efficient operations, reconciles reports, and provides customer service in a bank environment.
Summary Generated by Built In
Job Summary & Responsibilities
Bachelor's Degree or equivalent work experience required
Preferred Qualifications
SUMMARY: The Electronic Services Analyst I uses prior banking experience to perform daily functions in a remote work environment. This position will be responsible for functions that include ACH, Wire and RTP Processing functions
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Responsible for performing assigned functions in a remote work environment.
- Processes entries and may perform input/maintenance to support assigned functions and to correct errors.
- Ensures that all functions are delivered to both internal/external customers with optimal efficiency and excellent customer service.
- Ensures all applicable reports are reconciled daily and unresolved differences are brought to the attention of the management team and researched within the specified time frames in accordance with bank standards and regulatory requirements.
- Accurate and timely input into the Daily Function Log, Flash Reports and Capacity Model time sheets.
- Contributes to the team's success by meeting established Service Level Agreements.
- Assists branch and business line employees with questions and/or procedural issues.
- Recommend revisions to department procedures to comply with business, regulatory and process improvement changes.
- Advises management of deviations from standard operating procedures and makes recommendations for corrective action to remediate issues.
- Attends scheduled meetings, provides input and communicates key information.
- Assists with training of other employees as assigned by management.
- Cross-trained on other department functions and may perform those functions in a back-up role for limited periods.
- Contributor in departmental and bank-wide projects for business improvement and cost reduction or avoidance.
- Builds cohesive relationships within Operations, Retail Branch Network, Customer Care Center, Treasury Management, BSA, Compliance, Accounting, Information Technology, Project Management and other key internal departments.
- Supports the Deposit Operations Strategic Business Plan by achieving assigned goals.
- Performs additional responsibilities as assigned or required by management.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
Bachelor's Degree or equivalent work experience required
EXPERIENCE
- 5 - 7 years job experience in Deposit Operations at a Retail or Commercial Bank and/or combination of job experience and proven ability to perform high level ACH/Wire functions required
KNOWLEDGE, SKILLS AND ABILITIES
- Proven tactical skills, excellent interpersonal skills and demonstrated problem-solving ability.
- Effective communications skills are critical requirement of this position.
- Knowledge of internal systems and organization policies and procedures preferred.
- Demonstrated ability to champion and support operational efforts.
- Ability to effectively collaborate with others and accept challenging assignments
- Applicant must be willing to work the as needed 10pm to 7pm EST or 12 noon to 9pm EST shift as needed
ADDITIONAL INFORMATION
- Candidates residing in locations within BankUnited's footprint may be given preference.
Candidates residing in locations within BankUnited's footprint may be given preference.
Top Skills
Ach
Rtp Processing
Wire
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The Company
What We Do
BankUnited, Inc., with total consolidated assets of $35.2 billion at March 31, 2021, is a bank holding company with one wholly owned subsidiary, BankUnited.
BankUnited, a national banking association headquartered in Miami Lakes, Florida, provides a full range of banking services to individual and corporate customers through banking centers in Florida and New York. The Bank also provides certain commercial lending and deposit products on a national platform.
Here at BankUnited, we endeavor to provide, through experienced lending and relationship banking teams, personalized customer service and offer a full range of traditional banking products and services to both commercial and retail customers.
