Payments Operations Vice President

Job Description
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments, and institutions in more than 100 countries.
Payments Foreign Exchange Operation (FX) primary functions are supported by the 100+ people in the global team. This included payment processing and controls, post settlement investigations, Dodd Frank regulatory team, Global Mass Pay team, and many more individual teams. The team supports:

• Payments 135 different countries, transacting in around 120 different currencies.
• Managing over 1 million FX transactions per month across multiple different FX products

Team Description:
The Payments FX operations team supports our clients in the FX transactions executed by the multiple different lines of business across JPMorgan. The position we are hiring for is to support our team in Manila however close interaction will be with the teams in India, USA and Argentina. The team provide comprehensive operational services to the Bank's businesses across the globe and this role will be also be supporting global processes and global clients. The department is very fast moving, with rapidly increasing volumes so there is always an opportunity to learn, increase knowledge, to take on more responsibility and where staff excellence is recognized through reward and promotion.
The Payments FX team is responsible for liaising with our clients, front office, settlements, and multiple other internal teams. This position includes performing key controls as well as providing the best quality client service to our clients and business partners.
Responsibilities

• Day to day responsibilities of managing both the payments processing team and the post settlement nostro breaks team involve managing failed settlement (nostro breaks)
• Ensuring that all payments are settled correctly, and any breaks are followed up on a timely manner.
• Identifying and investigating any root causes
• Establishing an excellent relationship with Front Office sales and other internal clients
• Participating in process improvement initiatives
• Working with the above groups to quickly and efficiently resolve client issues.
• Being the escalation point and key point of contact during the late Asia time zone and early European time zone.
• Development and training the Manila team to ensure that we have full coverage in the location.
• Managing the team, with day-to-day responsibilities including arranging training, recruitment, performance management, escalation resolution, and driving standards.

Requirements

• People management experience
• Experience of payments, and SWIFT communications between banks
• Experience in a financial service and nostro reconciliations
• Client Service experience with managing demanding and high-pressure situations.
• Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team.
• Strong communication skills, experience of building phone relationships.
• Take ownership and display the ability to follow through with departmental objectives whilst considering risks involved in daily processing.
• An attitude of continuous improvement.
• Well-developed problem-solving skills.
• Results-orientated
• Capability to prioritize.
• Capability to think laterally and understand the big picture.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.