Primary Skills
- Platform Operations
Job requirements
Role: Payments Operations Specialist
Years of Experience: 5+ years
Location: Remote/ Hybrid (Chicago, IL OR Austin, TX) 2 days
As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
Job Description:
Keywords
Payments Operations, ACH, NACHA, Payment Processing, Reconciliations, KYC, Customer Verification, Fraud Prevention, Compliance, Risk Operations, Transaction Monitoring, Dispute Resolution, Financial Operations, Payment Investigations, Operational Controls
Position Summary
We are seeking a Payments Operations Specialist to support payment processing, customer verification, reconciliations, compliance reviews, and payment-related issue resolution. This role is responsible for ensuring accurate payment operations, supporting fraud prevention and risk controls, and driving operational efficiency across the payment lifecycle.
Key Responsibilities
Review and verify customer payment transactions, including KYC and identity validation activities.
Support payment processing activities, including ACH/NACHA file reviews, payment tracking, and reconciliations.
Investigate payment exceptions, discrepancies, refund requests, chargebacks, and transaction-related issues.
Apply payment policies, operational procedures, and compliance controls consistently.
Support fraud prevention, sanctions screening, dispute management, and regulatory compliance processes.
Collaborate with internal stakeholders to resolve payment-related issues and support operational objectives.
Communicate with customers as needed to support payment verification and authorization activities.
Identify process improvements, operational risks, and control gaps to improve efficiency, accuracy, and customer experience.
Required Qualifications
2+ years of experience in Payments Operations, Financial Services Operations, Payment Processing, Risk Operations, Fraud Prevention, Compliance, KYC, Trust & Safety, or related operational functions.
Experience investigating payment-related issues and conducting root-cause analysis.
Ability to work effectively in a fast-paced, high-volume operational environment.
Strong analytical, problem-solving, and decision-making skills.
Required Skills
Experience with payment processing, transaction reviews, and reconciliations.
Knowledge of ACH/NACHA operations, KYC, fraud prevention, and compliance processes.
Strong attention to detail and commitment to accuracy.
Excellent verbal and written communication skills.
Ability to manage sensitive information with professionalism and discretion.
Strong organizational, prioritization, and stakeholder management skills.
Ability to work independently while collaborating effectively with cross-functional teams.
Preferred Qualifications
Experience supporting fintech, banking, payments, marketplace, or financial services environments.
Familiarity with payment disputes, refunds, transaction monitoring, and operational controls.
Experience working with compliance and regulatory requirements related to payments.
Individual Contributor position
Focused on payments operations, customer verification, compliance support, reconciliations, and operational risk management
May require flexibility to support critical payment processing windows and business operational needs
Why should you apply for this role?
As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
Know more about
PPE: https://www.brillio.com/platform-and-product-engineering/
DAE: https://www.brillio.com/services-data-analytics/
CES: https://www.brillio.com/services-customer-experience-services/
DI: https://www.brillio.com/services-digital-infrastructure/
Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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Skills Required
- 5+ years of experience in Payments Operations, Financial Services Operations, or related operational functions
- Experience investigating payment-related issues and conducting root-cause analysis
- Experience with payment processing, transaction reviews, and reconciliations
- Knowledge of ACH/NACHA operations, KYC, fraud prevention, and compliance processes
- Ability to work effectively in a fast-paced, high-volume operational environment
- Strong analytical, problem-solving, and decision-making skills
- Strong attention to detail and commitment to accuracy
- Excellent verbal and written communication skills
- Ability to manage sensitive information with professionalism and discretion
- Strong organizational, prioritization, and stakeholder management skills
- Ability to work independently while collaborating effectively with cross-functional teams
- Flexibility to support critical payment processing windows and business operational needs
- Experience supporting fintech, banking, payments, marketplace, or financial services environments
- Familiarity with payment disputes, refunds, transaction monitoring, and operational controls
- Experience working with compliance and regulatory requirements related to payments
Brillio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brillio and has not been reviewed or approved by Brillio.
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Healthcare Strength — Healthcare is considered comprehensive, including medical coverage for employees and dependents alongside life, disability, and accidental death protections. Feedback suggests these protections are a core strength of the package.
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Leave & Time Off Breadth — Time-off options include paid leave and parental leave, with flexible or ‘flexible PTO’ approaches cited in some contexts. Feedback suggests this breadth helps support work-life balance when team norms permit usage.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings span counseling, financial-management sessions, fitness programs, and travel insurance, plus region-specific extras like discounted IT hardware and work-from-home essentials. Feedback suggests these add-ons enhance perceived value beyond core insurance.
Brillio Insights
What We Do
Brillio is the leader in global digital business transformation, applying technology with a human touch. We help businesses define internal and external transformation objectives, and translate those objectives into actionable market strategies using proprietary technologies. With 2600+ experts and 13 offices worldwide, Brillio is the ideal partner for enterprises that want to quickly increase their core business productivity, and achieve a competitive edge, with the latest digital solutions.
