Payments Operations Specialist, Germany or UK location (m/f/d)

ABOUT PLIANT

Pliant is a European fintech specializing in B2B payment solutions. With our modular, API-first platform, we empower businesses to streamline spending, enhance cash flows, and seamlessly integrate payments into their financial workflows. Our solutions are particularly valuable for industries with complex payment needs, such as travel and fleet, helping companies achieve greater efficiency, control, and profitability.

We focus on two primary customer segments:

• Companies that want to optimize payment processes through our intuitive Apps and powerful APIs, gaining greater control, operational efficiency, and cash flow flexibility through extended credit lines.
• Businesses such as financial software companies, ERP providers or banks aiming to launch or enhance their credit card offerings, using our embedded finance or white-label solutions. This enables partners to strengthen customer engagement and diversify revenue streams effectively.

Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across 30+ countries, ensuring that payments become simpler, smarter, and more efficient worldwide.

Learn more at www.getpliant.com

ABOUT THE ROLE

🚀As Payments Operations Specialist, Germany or UK location (m/f/d), you will play a key role in the day-to-day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail. The position is open to candidates based in the UK or Germany.

WHAT YOU´LL DO

• Manage the day-to-day payments and settlement processes
• Monitor payments related systems and complete technical investigations and root-cause analysis
• Own a second level of support ticketing system and handle any escalations resulting thereof
• Recommend and implement the achievement of process enhancements
• Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
• Review data using SQL to gain insights on payments performance and trends

WHAT YOU´LL BRING 

• 2+ years of professional experience, preferably at a UK FinTech, PSP, PayTech
• You have worked in a Payments, Treasury, FinOps department or similar
• You have a solid understanding of credit cards, payments processing and transaction monitoring.
• You have experience working with ticketing systems and completing complex investigations and analysis, along with transaction monitoring 
• You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment
• You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer) 
• You have strong reporting and analytical skills, SQL or Python would be an advantage
• You have a strong proficiency in Excel  
• You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career
• You have strong written and verbal communication skills in English

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence 
• Attractive remuneration
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers