Payments Operations Analyst

About Us 

Founded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses, communities, live coaching, and more. Tens of thousands of creators and entrepreneurs rely on Kajabi as the backbone of their business and have collectively earned over $7 billion from more than 85 million customers. Learn more at kajabi.com. 

Payments Operations Analyst

The ideal candidate is a curious, motivated, resourceful, and team-oriented individual who enjoys the following:

• Working independently while being a collaborative member of a team
• Solving complex and novel problems in a fast-paced environment 
• Continuously working to ensure efficiencies are created and processes are streamlined
• Obsessed with ensuring a great Hero experience

The Impact you will make

Self-sufficiency is key to success in this position on this expanding team. Experience in, fraud management, onboarding, chargeback responses, dispute resolution and card network compliance are required for this role.

As a Payments Operations Analyst, you will: 

• Reconcile payout settlements, chargebacks, and disputes, identifying and resolving customer issues and inquiries 
• Provide comprehensive support to both Heroes and internal teams regarding payment inquiries and issues.
• Ensure that a white glove customer experience is provided to our Heroes while still protecting Kajabi’s financial interests
• Monitor and analyze daily transaction activity
• Refine and adapt approaches to ever-evolving trends in order to protect the company against risk posed by operations and subscriber activity
• Complete Hero Risk Assessments & Risk Reviews as necessary to ensure compliance with card brand rules as well as mitigate fraud & credit risk.
• Perform other ad-hoc duties as assigned

Attributes for Success

• A minimum of 2 years’ experience in customer experience, specifically within payments
• A self-starter who has a detective-ish streak and a hunger for answers
• High attention to detail and an ability to multitask
• A highly curious individual who wants to get to the source of anything even the least bit fishy
• Experience working with payment gateways, acquirers, or processors
• Familiarity with fraud detection systems and chargeback management tools.

Kajabi Team Benefits Package

• Company paid premiums for medical, dental and vision insurance for self and family
• Company sponsored HSA account
• Company 401K, 100% match up-to 6% of employee contributions 
• Flexible vacation policy
• Telecommuting 
• Fitness incentives package
• Company funded mental health resources
• Wellness perks
• Casual Dress

In-Office Requirement Statement

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. 

• This role will need to be in the office for in-person collaboration or attend company events once a quarter. 

Pay Range

$70,000—$94,000 + equity + bonus

How To Apply

Sound like a good fit for you? Click apply, below!

• Links - Send along any links that best showcase your experience, i.e. your portfolio, LinkedIn, blog posts, other writing samples, etc

Kajabi LLC  is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.