Payments Manager

We are Futuremedia, an established digital company with a tradition of developing and scaling highly competitive, high-traffic SaaS products used by millions of users since 2014.

Our 100-person team operates a portfolio of recurring revenue products, primarily in the U.S. market, with a centralized payments stack built on Stripe, PayPal, and supplementary providers. We focus on subscription-based models, including trial-to-paid conversions and auto-renewals, and require someone who understands the mechanics, metrics, and compliance considerations of modern digital commerce at scale.

We’re hiring a Payments Manager to help drive the evolution of our global payments infrastructure across multiple high-volume digital subscription products. This is a hands-on and strategic role focused on optimizing revenue performance, improving billing flows, and managing key partner relationships — all within a fast-paced, performance-driven environment.

• Execute the Payments Strategy
  Support the implementation of a cohesive payments strategy designed to improve conversion, retention, and billing performance. Collaborate with cross-functional teams to ensure seamless payment experiences aligned with product goals and regulatory standards.

• Billing Optimisation
  Manage recurring billing operations, including renewal logic, cascading retries, dunning flows, and charge orchestration. Leverage data and experimentation to reduce involuntary churn, boost recovery rates, and increase customer lifetime value.

• Chargebacks & Fraud Management
  Monitor chargeback ratios and dispute trends. Operate fraud prevention tools (e.g., Stripe Radar, Sift, Verifi, Ethoca) to minimize risk exposure and maximise recovery success. Contribute to the continuous development of fraud detection and dispute-handling processes.

• Revenue Recovery & Authorisation Performance
  Track authorisation and recovery rates across processors, user cohorts, and regions. Identify decline patterns and collaborate with partners and internal teams to optimize success rates and reduce lost revenue.

• Processor & Vendor Management
  Act as the primary point of contact for day-to-day processor interactions (Stripe, PayPal, etc.). Manage escalations, monitor account health, and coordinate improvements in processor configuration and routing.

• Compliance & Transparency Support
  Work closely with legal, compliance, and product teams to ensure all payment flows meet PCI-DSS, PSD2/SCA, FTC, and Visa/Mastercard standards. Uphold best practices in billing continuity and renewal transparency

• Data, Insights & Reporting
  Maintain dashboards and reports on key billing KPIs, including authorization rates, retry success, dispute ratios, churn, and recovery performance. Proactively identify issues, support root-cause analysis, and drive continuous improvement.

• Team Collaboration & Support
  Collaborate with analysts and fraud operations specialists to execute initiatives, share insights, and uphold operational excellence. Support the Head of Payments in achieving department goals and scaling best practices.

• 3–5 years of experience in payments, billing operations, or recurring revenue environments (digital subscriptions and trial-based funnels are a must).
  
• Strong working knowledge of Stripe, PayPal, and other major processors; familiarity with multiple MIDs and routing logic is essential.
  
• Hands-on experience with fraud and chargeback tools (Verifi, Ethoca, Sift, Kount, Stripe Radar, etc.).
  
• Solid understanding of recurring billing mechanics, including renewals, retries, and dunning workflows.
  
• Awareness of payment compliance frameworks (Visa/Mastercard rules, PCI-DSS, FTC continuity, PSD2/SCA).
  
• Data-driven mindset with the ability to interpret metrics such as authorization rates, dispute ratios, recovery rates, and LTV impact.
  
• Proficiency with data visualisation tools like Looker, Tableau, or similar platforms.
  
• Excellent communication and problem-solving skills, with the ability to thrive in a fast-paced, high-impact environment.

• Experience in high-growth or high-scrutiny verticals, including consumer-facing SaaS, continuity commerce, or performance marketing environments.
  
• Familiarity with multi-MID environments, alternative payment methods, or localised billing.

• Prior ownership of payment KPIs (billing, retention, compliance) as well as dispute ratio thresholds in aggressive growth environments.
  

• Long term, Full-time position (40h/week