LocationAsda House
Employment TypeFull time
Contract TypePermanent
Hours Per Week37.5
Salary
Competitive salary plus benefits
CategoryBusiness Analysis/Change
Closing Date11 August 2026
We are seeking a highly skilled and analytical Payments Manager to optimise internal payment methods, processes, and customer journeys. Working closely with Digital, Retail, Finance, Fraud, Technology, and Customer teams, this role will drive payment performance, operational efficiency, and customer experience improvements through data-led insights and continuous optimisation.
Partnering with the external-facing Payments Manager, this role focuses on maximising the performance, reliability, and effectiveness of our existing and future payment landscape.
Key Responsibilities
Payments Performance & Optimisation
Own payment performance across e-commerce ensuring reliable, efficient, and customer-focused payment experiences with an emphasis on continuous improvement, with a particular focus on e-commerce.
Analyse payment data and KPIs to improve authorisation and acceptance rates, reduce costs, and identify opportunities for optimisation.
Lead investigations into payment failures, customer drop-offs, exceptions, and operational inefficiencies, implementing root-cause solutions and preventative actions.
Partner with key stakeholders teams to deliver payment journeys, features, and enhancements aligned to business and customer objectives.
Internal Stakeholder Engagement
Build strong cross-functional relationships with Digital, Retail, Finance, Fraud, Technology, Compliance, Customer Service, and CX teams to optimise payment processes and customer journeys.
Collaborate across departments to resolve payment issues, manage incidents, and deliver continuous operational improvements.
Lead strategic payment initiatives and projects that enhance payment performance, efficiency, and customer experience.
Influence stakeholders through data-driven insights, recommendations, governance forums, and business cases to support decision-making and alignment.
Reporting & Insight
Establish and monitor payment performance metrics across all payment types, using data-driven insights to improve decision-making and optimise performance.
Develop dashboards covering payment volumes, success rates, declines, fraud etc
Analyse payment trends and operational data to identify issues, recommend enhancements, and measure the impact of optimisation initiatives.
Qualifications
Proven experience (5+ years) in payments, digital optimisation, operational analysis, or similar roles within retail, financial services, or e-commerce environments.
Strong understanding of payment methods, operational processes, customer journeys, and payment optimisation.
Analytical and data-driven, with the ability to interpret trends, generate insights, and recommend improvements.
Strong communication, stakeholder management, and influencing skills, with experience collaborating across Product, CX, Technology, and business teams.
Proven problem-solving ability, continuous improvement mindset, and capacity to manage multiple priorities in a fast-paced environment.
This role can be based at Asda House, Leeds or George House, Lutterworth!
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
Discretionary company bonus
Company pension up to 7% matched
Company Car allowance of £5,700
15% colleague discount in store and online
Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves
Skills Required
- 5+ years experience in payments, digital optimisation, operational analysis, or similar roles within retail, financial services, or e-commerce
- Strong understanding of payment methods, operational processes, customer journeys, and payment optimisation
- Analytical and data-driven with ability to interpret trends, generate insights, and recommend improvements
- Strong communication, stakeholder management, and influencing skills with cross-functional collaboration experience
- Proven problem-solving ability, continuous improvement mindset, and capacity to manage multiple priorities in a fast-paced environment
- Experience developing and maintaining dashboards and reports covering payment volumes, success rates, declines, and fraud
What We Do
It’s hard for anyone to imagine just how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with on the shop floor (or on your doorstep), there are hundreds of others you don’t get to see. In fact, because our business is changing so rapidly, there are new roles being created at Asda all the time. Technology is changing how we do things every day, helping us to reimagine retail to make life better for our customers, in-store and online. For those with imagination, can-do, integrity and a willingness to embrace change, the possibilities at Asda are limitless. Take a look around and see where a career at Asda could take you.
