Enumerate is hiring a Payments Enablement Consultant to bring a deep expertise in digital payments and adoption to our implementation team. As a trusted advisor, this position empowers clients to fully utilize our platform, guiding them through a seamless transition to automated solutions that boost efficiency and growth. This position spearheads the onboarding process, closely collaborating with our Software Onboarding Managers, as well as other payment experts. Your mission will be to play a pivotal role in educating clients on effective software utilization, sharing best practices, and providing ongoing support throughout their implementation journey.
Key Responsibilities:
- Provide expert guidance and support to new and existing customers for adopting and growing digital payments.
- Actively manage the digital payments implementation process and work with clients and third parties to ensure a smooth implementation and acceleration towards first transactions.
- Once live, continue to engage with the customers over next 90 days to accelerate and adopt electronic transactions. Monitor transaction penetration over 90 days via monthly reporting.
- Responsible for obtaining key metrics that have been identified for digital payments and providing an in-depth transition plan to Customer Success and Support.
- Educating clients on how to use the Enumerate Digital Payment offerings, including specific accounts receivable and accounts payable functions.
- Partner with team members for regular transactional processes and reporting needs.
- Improve payment success for existing clients by optimizing the payments process across the organization.
- Own the effective communication with clients and internal stakeholders while the customer is in Onboarding.
- Provide digital payment training and end user support during and after the implementation process.
- Meeting digital payment project deadlines as assigned by a Project Manager as well as schedule meetings directly with clients to move the projects forward.
Qualifications
- 2+ years of experience understanding payments workflows and implementation
- Understanding of accounts receivable and accounts payable workflows.
- Strong analytical and problem-solving skills.
- Subject area knowledge in property management and accounting software a plus.
- Travel of 5% expected for quarterly team meetings.
- Ability to work in the US without sponsorship.
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Skills Required
- 2+ years of experience understanding payments workflows and implementation
- Understanding of accounts receivable and accounts payable workflows
- Strong analytical and problem-solving skills
- Ability to work in the US without sponsorship
- Travel of 5% for quarterly team meetings
- Subject area knowledge in property management and accounting software
What We Do
We’re Enumerate, the award-winning, end-to-end community management software and solutions brand dedicated to simplifying community management for property management companies and community associations with over 30 years of experience. Our goal is to help you streamline your workflows, empower resident communication, and boost efficiency, allowing you to focus on what matters most - building strong relationships with your clients and homeowners. Our comprehensive suite of tools and services enables you to manage every aspect of your communities, from accounting, payments and finance to maintenance and resident engagement. Our team of experts (PCAM, AMS, CMCA) is committed to delivering exceptional service and support, ensuring that you have the resources you need to succeed. We understand that community management is complex and demanding, and we're here to help you every step of the way. Whether you're a property management company, community or condo association, or homeowner's association, Enumerate is here to help you achieve your goals. Join us today and discover how our software and solutions can simplify your community management operations and elevate your business to the next level.
