Payments Commercial Card Relationship Manager - Vice President

Job Description
Join the Commercial Card team!
As a Relationship Manager within Commercial Card, you will oversee a portfolio of Global Corporate Bank Commercial Card clients, each with annual spend exceeding $20 million. Your primary objectives will be to drive growth and expansion through strategic payables solutions, cross-sell products, and ensure account retention. In this role, you will build and maintain strong relationships with both your clients and internal partners to achieve growth targets, retain accounts, and promptly resolve product or service issues. You will be responsible for maintaining high levels of customer satisfaction by engaging in regular, meaningful communication, conducting informative bi-annual or annual account reviews, sharing best practices, collaborating with service and operations teams to address concerns, and leading structured, revenue-generating optimization initiatives.
Job Responsibilities

• Develop and execute client expansion and retention strategies proactively.
• Focus on overall client experience and scorecard objectives; exceed satisfaction and profitability objectives.
• Lead solution development efforts within the portfolio to best address client needs, while coordinating the involvement of all necessary internal company stakeholders.
• Build strong internal partnerships and alignment with Commercial and Investment Bank Global Corporate Bankers and Treasury Services (TS).
• Demonstrate in-depth knowledge of commercial card payment products and understand the market landscape.
• Serve as a commercial card Subject Matter Expert and become a Trusted Advisor for clients and LOB partners

Required qualifications, capabilities, and skills

• Bachelor's degree and/or 5+ years of experience in Payments, Treasury or Commercial Card
• In-depth product knowledge of Payables solutions including Commercial Card
• Proven client ownership and trusted advisor relationship building skills
• Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients.
• Experience in managing multiple clients with competing priorities and deadlines
• Excellent presentation and communication skills, including experience presenting to C-Level executives
• Excellent negotiating skills
• Proven ability to innovate, problem solve, and develop customized solutions to solve client issues and challenges
• Highly proficient in Microsoft Suite (Outlook, PowerPoint, Excel), Salesforce, and Video Conferencing
• Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges
• Effective team player with a strategic mindset, able to assess how actions affect subsequent processes and outcomes

Preferred qualifications, capabilities, and skills

• Possess accounting and finance knowledge, understanding of client accounting systems and ERPs; workings of sFTP and API

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.