Payments Client Service Manager

Job Description
You are a natural leader then this is the team for you.
As a Client Service Manager in the Global Client Services department, you will be responsible for overseeing day-to-day operations, client service delivery, and management, as well as ensuring the oversight of key controls. This role requires extensive cross-organizational reporting, executive communications, and interactions with business partners at all levels.
Job Responsibilities:

• Develop and maintain a high-performing phone and email team, identifying staff development needs and providing timely feedback. Review development and performance management plans for all team members.
• Direct daily activities related to staffing and specialist preparedness, accountable for implementing strategic initiatives relative to product strategy and staffing support. Partner with technical counterparts to ensure effective implementation of tools and strategies within the operation.
• Ensure team performance by providing necessary training and support, equipping the team with tools to maximize timely and complete resolution of client interactions while meeting client satisfaction standards.
• Shape client service strategies and execution, including communication and administration of strategic initiatives. Collaborate on cross-regional and cross-functional teams and initiatives.
• Manage daily processes regarding the investigation of customer inquiries, overseeing the prioritization and distribution of work performed by the team.
• Maintain, update, analyze, and report on production statistics, reviewing trends and providing recommendations to improve client satisfaction, efficiency, and control.
• Work directly with senior managers globally to identify technology, resource, and/or process needs.

Required Qualifications, Capabilities, and Skills:

• Minimum of 6 years of relevant industry and/or functional experience.
• Prior proven management experience.
• Good understanding of core and intermediate Treasury Services product sets, systems, and channels.
• Strong client-facing skills and ability to effectively partner with internal colleagues and external clients.
• Strong data analytic skills.
• Strong time management skills in a fast-paced environment, demonstrating the ability to balance competing priorities and deliver on commitments.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.