Payments - Client Service Analyst

Job Posted 19 Hours Ago Posted 19 Hours Ago
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Manila, First District NCR, National Capital Region
Junior
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
As a Client Service Analyst in Payments, you will advise clients on account maintenance, assess client satisfaction, and identify service improvement opportunities. Your role includes collaborating with internal teams, enhancing product offerings, and ensuring compliance with risk policies while advocating for client needs.
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Job Description
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.
As a Client Service Analyst within Payments, you will act as a key advisor to the client, providing advice and consultation on decision making. You will advise clients on and assist with account maintenance activities including signer updates, and board resolution changes.
Job responsibilities

  • Document and maintain a comprehensive inventory of clients' business activities with the bank
  • Act as a proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction.
  • Identify and address product/service gaps and development opportunities, leveraging the full array of Payments product capabilities to proactively suggest enhancements to the client's product line-up.
  • Partner with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client.
  • Use product knowledge to recommend and participate in product enhancements and service delivery plans.
  • Meet with clients on a periodic basis remotely to continuously stay appraised of client's needs and temperature.
  • Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency.
  • Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience.
  • Adhere to and ensure client's compliance with risk policies/practices and educates clients on risk/legal requirements.


Required qualifications, capabilities and skills

  • Minimum of 2 years of relevant in financial industry and/or functional experience.
  • Understanding of core Payments product sets
  • High degree of attention to detail and quality
  • Displays a sense of urgency, strong organizational skills and excellent follow through
  • Ability to present oral and written communication in an organized, clear, and confident manner. Ability to communicate information clearly and concisely in Mandarin/Cantonese is a plus.
  • Can effectively partner with internal colleagues and external clients
  • Flexibility to support adjustments to work schedule within the APAC shift


About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Top Skills

Payments Product Sets

What the Team is Saying

Person1
Nick S.
Executive Director, Software Engineering
“My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this. “
Nick S.
Lupe C.
Edwin T.
Dawn T.
Meng M.
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The Company
HQ: New York, NY
289,097 Employees
Hybrid Workplace
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.

Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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