Payments Business Control Management - Vice President

Job summary

As a Control Manager within Payments, you will strengthen and maintain the end-to-end risk and control environment across the Japan business. You will partner with business leaders and key stakeholders to identify emerging risks, assess control effectiveness, and drive remediation of control gaps within the firm’s risk appetite. You’ll provide clear, practical, risk-based recommendations that support delivery of strategic business objectives while enhancing governance and the customer experience.

Job responsibilities

• Partner with business stakeholders to identify key processes, inherent risks, controls, and mitigation requirements across Payments in Japan.
• Provide risk and control advisory support to business initiatives, process changes, and strategic projects.
• Monitor emerging risks, industry developments, and regulatory changes; assess impacts to the control environment and recommend actions.
• Manage control issues, action plans, and remediation activities to ensure timely and sustainable resolution.
• Support identification, escalation, documentation, and analysis of risk events and control breakdowns.
• Track progress against remediation commitments and provide clear reporting/escalation to senior management.
• Build and maintain process, risk, and control inventories, including supporting documentation standards.
• Drive consistency and standardization of controls and governance practices across the APAC region (in alignment with local requirements).
• Partner with Lines of Business, Operations, and Compliance to support regulatory exams, audits, and reviews.
• Provide oversight and effective challenge of ongoing control testing; ensure deficiencies are assessed and remediated appropriately.
• Support development and refinement of KRIs, metrics, and management information to monitor control health and emerging trends.

Required qualifications, capabilities, and skills:

• Experience in Payments, Risk & Controls, Operational Risk, Audit, Compliance, Operations, Business Management, or related financial services roles.
• Fluency in Japanese and English with excellent written and verbal communication skills.
• Strong understanding of risk management, governance, and control frameworks.
• Proven ability to identify control gaps, assess root causes, and drive practical remediation.
• Strong analytical, problem-solving, and structured thinking skills.
• Demonstrated stakeholder management skills, including ability to influence across functions and levels.
• Ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
• Strong documentation discipline, including maintaining clear evidence for governance, audit, and exam readiness.

Preferred qualifications, capabilities, and skills

• Direct experience supporting regulatory examinations and internal/external audits within a Payments or transaction banking environment.
• Experience designing or enhancing control testing approaches, including evaluating results and trends.
• Familiarity building and operationalizing KRIs and management reporting for control health.
• Experience driving control and governance standardization across a multi-country or regional footprint (e.g., APAC).

About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.