Payments and Fraud Specialist

Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. Our flagship app, Boom Fantasy, delivers a fast, fun, and accessible Daily Fantasy Sports experience that’s open to players of all skill levels. With millions of dollars in prizes awarded and a rapidly growing user base, Boom Fantasy is quickly becoming a go-to destination for sports fans.

In addition to our own products, we build free-to-play games and custom sports technology for leading media companies and sports leagues. Our platforms have powered engaging fan experiences for more than 4 million users and are trusted by brands like NBC Sports, Barstool Sports, YES Network, 8AM Golf, and more.

As a company, we are looking for driven dreamers who want to make an impact on this industry and the world. We want people of integrity who are open to learning and willing to challenge the norm. We want people who are curious, reliable, empathetic, and obsessed with quality. 

If you’re passionate about building sports products that millions of fans love, Boom is the place to make an impact.

Responsibilities: 

• Review and process player withdrawals across platforms such as PayPal, Paysafe, Worldpay, and PayNearMe.
• Monitor cash balances across all payment accounts and ensure timely reconciliation.
• Download, review, and respond to chargeback cases; calculate and track associated fraud costs.
• Investigate and respond to payment-related issues, including discrepancies and failed transactions.
• Monitor real-time fraud alerting tools and respond promptly to suspicious or high-risk activity.
• Analyze player deposit and withdrawal behavior to identify patterns of fraud or abuse.
• Collaborate with Product to refine fraud rules and prevention strategies.
• Track and report on key payment and fraud performance metrics.
• Manage and prioritize payment-related tickets in Jira.
• Serve as the primary point of contact for all payment and fraud-related matters.
• Maintain and evaluate vendor relationships; explore and implement new payment features and methods.
• Be available during off-hours to address urgent payment or fraud issues.
• Drive the overall payment and fraud strategy, including the selection of tools, vendors, and policy design.

Qualifications: 

• 5+ years of experience in payments and/or fraud operations, ideally in a regulated gaming environment. Strong preference for backgrounds in daily fantasy sports or real-money sports.
• Familiarity with DFS or regulated iGaming environments, including KYC, AML, and chargeback procedures.
• Strong knowledge of payment processes and payment platforms such as PayPal, Paysafe/Netbanx, Worldpay, PayNearMe, Xpoint, Jira, Confluence, and Excel/Google Sheets.
• Demonstrated success in managing vendors.
• Experience analyzing fraud KPIs and developing reporting for technical and executive audiences.
• Openness to work nights and weekends to address urgent payment and fraud-related matters. 

Our target compensation for this role is between $55,000 and $65,000, depending on experience. If your compensation expectations exceed this range, we still encourage you to apply. We're a growing company, and we’re open to evaluating the level and scope of this position.

Compensation is just the beginning—read on to learn more about why this is a great place to work.

Why you should work here 

• Positions are fully remote 
• Uncapped PTO (please use them!) 
• Flexible working hours 
• Quarterly contests and giveaways featuring prizes and swag boxes
• A $300 home office reimbursement 
• Parental support (paid leave, childcare, and adoption benefits) 
• Health, Dental, Vision+ 
• 401K Match & FSA 
• A great culture that includes support for learning and development

What Boom promises you 

We have a culture that values trust over micromanagement. Each role has a high level of autonomy. We have an inclusive environment where you don’t have to change who you are. We encourage you to take time off without guilt. 

Lastly, we proudly offer an extremely transparent, fun, and engaging culture that provides opportunities for personal and professional growth to all employees.