We are FutureMedia, an established digital agency and startup accelerator with a tradition of developing and scaling highly competitive, high-traffic SaaS and B2C products with millions of users monthly across the globe.
Our 100-person team manages a portfolio of recurring-revenue B2C products. Our centralised payments ecosystem is built on Stripe, PayPal, and supporting providers, with a strong focus on subscription models, trial-to-paid conversions, and auto-renewals.
We’re hiring a Payments Analyst to support the performance, reliability, and optimisation of our payments stack across multiple high-volume subscription products. This is a hands-on, data-driven role focused on analysing payment flows, identifying revenue leakage, and improving authorization, recovery, and billing outcomes at scale.
Key responsibilities:- Analyse end-to-end payment flows across subscription products, focusing on authorization rates, decline reasons, retries, churn, and recovery performance.
- Identify trends, anomalies, and opportunities for optimization.
- Work extensively with Stripe dashboards, reporting, and exports to monitor billing performance, subscription behavior, disputes, and fraud signals.
- Partner with internal teams to translate Stripe data into actionable insights.
- Support recurring billing optimization initiatives, including retry logic, dunning flows, grace periods, and recovery strategies.
- Evaluate experiments and changes to billing rules to reduce involuntary churn and improve LTV.
- Track dispute ratios, reason codes, and fraud indicators.
- Support ongoing improvements to dispute handling and fraud prevention using tools such as Stripe Radar, Verifi, Ethoca, or similar platforms.
- Break down declines by issuer, region, payment method, and customer cohort.
- Assist in identifying routing, configuration, or UX improvements that can lift authorization and recovery rates.
- Build and maintain recurring reports and dashboards covering key KPIs such as authorization rate, recovery rate, churn, disputes, and revenue impact.
- Support ad-hoc analyses for product, finance, and payments leadership.
- Work closely with Payments, Product, Finance, Fraud, and Customer Support teams to investigate issues, validate hypotheses, and support data-backed decision-making.
- Assist in monitoring billing flows to ensure alignment with card network rules, PCI-DSS, PSD2/SCA, and subscription continuity requirements, escalating risks or inconsistencies when identified.
Requirements
- 2–4 years of experience in payments analytics, billing operations, revenue operations, or subscription-based digital businesses
- Strong hands-on experience with Stripe (subscriptions, payments, disputes, reporting)
- Solid understanding of recurring billing mechanics (renewals, retries, dunning, trial flows)
- Experience analysing payment KPIs such as authorization rates, decline reasons, recovery rates, dispute ratios, and churn
- Familiarity with fraud and chargeback processes and tools (Stripe Radar, Verifi, Ethoca, Sift, Kount, etc.)
- Analytical mindset with strong Excel/Sheets skills; experience with BI tools like Looker, Tableau, or similar
- Ability to translate data into clear insights and recommendations
- Strong attention to detail and comfort working in a fast-paced, performance-driven environment
Benefits
- Competitive compensation
- 22 paid vacation days + local national holidays
- Annual learning & development budget
- Opportunity to impact a fast-growing multi-product company
- Cross-functional projects, modern stack, and zero legacy burden
Top Skills
What We Do
A pioneer in providing digital services, Future Media aims to foster innovation and creativity across lots of different online industries
We strive to provide a fulfilling workplace that nurtures positive progress and motivates our family engage their responsibilities with a collaborative and problem-solving attitude. We want people to unlock their full potential!
Our vision is all about setting the bar high and stepping out of the comfort zone. We aim to reach new goals daily and know how to celebrate successes!
