- Provide strategic leadership to the Payments Team and oversee all payment processing functions.
- Manage daily payment operations to ensure accuracy, timeliness, and compliance with internal and regulatory standards.
- Collaborate with Compliance, Finance, Support, and Product teams to streamline processes and resolve operational challenges.
- Develop and implement process improvements that enhance efficiency and reduce operational risk.
- Guide and mentor team leads and staff, supporting their growth and maintaining a high-performing work environment.
- Communicate performance updates, risks, and opportunities to senior leadership.
- Ensure documentation, procedures, and reporting remain accurate and audit-ready.
Requirements
- Preferably with a background in the digital finance (FinTech) space.
- Strong leadership and communication skills suited for managing high-volume, fast-paced operations.
- Solid understanding of payment operations, financial processes, banking, fintech, or compliance.
- Proven ability to analyze issues and implement effective operational improvements.
- Collaborative and adaptable approach with strong relationship-building skills.
- Commitment to continuous learning and professional development.
Skills Required
- Background in digital finance
- Strong leadership and communication skills
- Understanding of payment operations and compliance
- Ability to analyze issues and implement improvements
- Collaborative approach with relationship-building skills
- Commitment to continuous learning
What We Do
Twelve-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. More than 58 million registered users have posted over 21 million projects and contests to date in over 2,000 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering and manufacturing. Freelancer owns Escrow.com, the leading provider of secure online payments and online transaction management for consumers and businesses on the Internet with over US$5 billion in transactions secured. Freelancer also owns Freightlancer & Loadshift, enterprise freight marketplaces with over 550 million kilometers of freight posted since inception. Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN and is quoted on OTCQX Best Market under the ticker FLNCF.
