Payments Account Manager

Who are we? 

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role

We are seeking a proactive and detail-oriented Payments Account Manager to strengthen our Payments team. This role is ideal for someone who understands the iGaming ecosystem and appreciates how critical smooth, reliable payment flows are to both clients and end users. As a Payments Account Manager, you will take ownership of payment method onboarding for our clients, act as a key point of contact for payment-related communication, and ensure transactions run efficiently across multiple providers. You will play a central role in connecting our internal payments team with external PSPs, resolving issues quickly and maintaining strong operational relationships.

The iGaming payments landscape is dynamic, highly regulated, and constantly evolving. Success in this role requires strong analytical thinking, clear communication, and the ability to manage multiple stakeholders while maintaining compliance, security, and performance standards. You will work closely with internal teams including development, compliance, product, and customer support, while also liaising directly with clients and payment providers. This position offers real ownership, visibility, and the opportunity to meaningfully improve our payment operations.

This is a client-facing role where responsiveness is critical. While this position is not on-call, there is an expectation that you will be readily available to respond to client queries and issues beyond core working hours when possible, reflecting the fast-paced and always-on nature of the iGaming industry.

Key Responsibilities:

• Monitor payment transactions to ensure accuracy, performance, and stability across all supported payment methods.
• Act as the primary contact for clients regarding payment-related matters, ensuring clear communication and timely issue resolution.
• Identify, troubleshoot, and resolve payment issues to minimize operational or client impact.
• Respond to brand owners and internal stakeholders regarding payment performance and issues.
• Analyze transaction data and prepare reports to identify trends, risks, and optimization opportunities.
• Ensure payment systems meet security, reliability, and compliance requirements.
• Collaborate with compliance, development, product, marketing, and customer support teams to align payment operations with business objectives.
  
• Proactively identify and mitigate risks related to payment processing and integrations.
• Support strategic decisions with data-driven insights related to payment performance.
• Continuously review and improve payment workflows to enhance efficiency and user experience.
• Support the payments team with day-to-day operational tasks and initiatives.
• Serve as a bridge between the payments team and PSPs, facilitating smooth integrations and ongoing collaboration.
• Manage the onboarding of new payment methods for clients, coordinating between internal teams and external payment providers.

Essential Qualifications & Experience:

• Solid understanding of payment systems, PSPs, and payment flows within iGaming or a related industry.
• 2-3 years prior experience in the iGaming industry.
• Strong analytical skills with experience reviewing and interpreting transaction and performance data.
• Excellent communication skills, with confidence in working directly with clients and external partners.
  
• Proven problem-solving ability, particularly in technical or operational payment issues.
• Experience working with in-house or proprietary payment platforms is an advantage.
• Knowledge of relevant payment regulations, compliance standards, and risk considerations.

What we offer:

• Attractive remuneration package
• Health insurance cover from the first day of work
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog-friendly workplace
• Exciting Company Events
• Monthly Beer Fridays
• Eur1,000 Refer a friend bonus
• Relocation package (if required)
• One day birthday holiday
  

You should not apply if ...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.