Payment Poster

Job Summary:

The Spine Team Texas Payment Information Processor is responsible for insuring accurate information and posting is entered into the computer system. This position requires the full understanding and active participation in fulfilling the mission of Spine Team Texas.  The Payment Information Processor reports directly to the
Patient Financial Services Manager under the direction of the Patient Financial Services Director.

Spine Team Texas Attributes

In order for Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:

1. Knowledge – The blending of job related education, skills and experience.
2. Quantity – Level of satisfactory output generated in position per unit time.
3. Accuracy – Absence of errors.
4. Judgment – Capacity to make reasonable decisions.
5. Innovation – Imagination and creativity used to better position.
6. Appearance & Habits – Personal habits, grooming, uniform / clothing.
7. Orderliness – Organization of the individual’s work and work area.
8. Courtesy – Respect for feelings of others.  Politeness on the job.
9. Cooperation – Willingness to help others accomplish their objectives.
10. Initiative – Voluntarily starting projects.  Attempting non-routine jobs and tasks.
11. Reliability – Dependability and trustworthiness.
12. Perseverance – Steadfast pursuit of job objectives when faced with unexpected obstacles.
13. Stability – Even temperament. Acceptance of unavoidable tension and pressure.
14. Alertness – Ability to quickly understand new information and situations.
15. Professionalism – Professional actions, communications and attitude.
16. Team work – Ability to work in a team for the betterment of staff, patients, and the Company.
17. Observance – Observance of Company policies and procedures.
18. Attendance – Consistent adherence to work schedule.

Job Responsibilities:

1. The Payment Information Processor (Payment Poster) will be responsible for ensuring that all EOB’s, Insurance checks, and patient payments are accurately posted into the computer system according to STT insurance contracts.  
2. This position must be able to identify when payments are not accurate; balances are left in the insurance responsibility and not adjusted to ensure the billing personnel can appeal in a timely manner. 
3. The Payment Poster must insure balances are left in insurance for patients with secondary insurance information and the “File Next” is marked so the secondary insurance can be filed.   
4. Other duties and responsibilities may be assigned as necessary by the Patient Financial Services Supervisor or Manager.

Customer Service

All Spine Team Texas employees are required to maintain the highest level of customer service at all times.  Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker.  Employees are required to fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!”  All employees must exhibit a spirit of cooperation and positive attitude.  Professionalism is to be maintained at all times. 

Team Concept:

Spine Team Texas was founded on a team concept approach.  To build and enhance the team, each employee must contribute positive interaction, promote value and be a “team-player” not only for their unit or department, but for Spine Team Texas as a whole.

Physical Requirements & Work Environment

Must be able to sit for long periods of time in a well-lit, air conditioned office environment.  Must have ability to lift a minimum of 5 pounds.  Must be able to work under pressure.  Tasks involve no exposure to blood or other potentially infectious materials.

Educational Requirements & Position Qualifications:

1. High School diploma or equivalent is required.
2. Minimum of 3 years posting from EOB and posting charges experience required.
3. Detail oriented and organizational skills.
4. Experience posting payments, and balancing the postings.
5. Computer experience, typing and ability to operate calculator.
6. Possess the ability to work productively, either independently or with other individuals.
7. Proficient in communicating in the English language both written and verbally.