Payment Operations Team Lead

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Payment Operations Team Lead with Banner Bank you will work in specific payment operations functions while providing exceptional customer service and staff support. Oversee and cordinate the workflow of multiple operational processes and tasks. Support departments and branches through the review and documentation of multiple critical and regulatory functions. Provide and support bank staff with training on complex functions for procedures, applications, and processes. Ensure client data remains confidential and secure, processes are completed in accordance with Bank policies, and key processing deadlines are met. Make recommendations for operational efficiencies, procedures and processes. Support the bank's strategic business plans, projects and processes. 

In this role you'll have the opportunity to:

• Lead and support staff for assigned operational area(s), coordinating workflow to ensure deadlines are met and service levels are attained. Available as the first line of escalation for questions and support of teammates.
• Provide exceptional customer service via email and telephoned, supporting the all teams with more complex issues.
• Responsible for ensuring transactions, reports and certification are balanced, accurate and completed timely.
• Assist in Disaster Recovery/Business Continuity testing and real event tactical team
• Participate in various bank-wide projects.
• Responsible for conducting quality assurance reviews and First Line of Defense testing. Analyzing results of reviews and testing to provide recommendations for process improvements, training opportunities, and coaching.
• Responsible for complying with bank policies, procedures, security requirements, and government regulations.

Education & Certifications

• H.S. Diploma: required (an equivalent combination of education and experience may be considered)

Experience

• 4 or more years of experience in retail banking operations and project oversight required
• 0 to 2 years of experience leading a project, process or team required

Knowledge, Skills and Abilities

• Possess excellent customer service, analytical, and problem-solving skills. Proven organizational skills and attention to detail required. Effective written and verbal communication skills, with the ability to positively influence others. Possess strong leadership and team building skills with the ability to successfully manage, motivate, and train staff.
• Ability to manage multiple projects simultaneously while ensuring critical deadlines are met. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to lead by example.
• Proven ability to develop and interpret technical documentation for training and end-user procedures. Possess in-depth, hands-on knowledge of, and experience with banking applications.
• Ability to work independently and with a team; be self-motivated with little direct supervision while effectively managing time and resources. Proven experience with troubleshooting principles/methodologies and issue resolution techniques. Demonstrated ability to develop and interpret technical documentation for training and end-user procedures.
• ·Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies. Demonstrated ability to manage more complex operational issues; ability to provide support to other departments in the absence of management.
• Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations. Good understanding of the Bank’s goals and objectives.

Compensation & Benefits

• Targeted starting compensation range is based on location and experience: $27.09-$36.65 hourly
• Incentive and commission compensation may be awarded for eligible roles
• Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays
• 401k (up to 4% match with immediate vesting)
• Tuition reimbursement
• Read more about these and additional benefits at: Employee Benefits | Banner Bank

Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.