LHV Bank is the newest bank in LHV Group, which specialises in Banking Services for global fintechs and SME Lending solutions for UK businesses as well as a wide range of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. We launched our retail Banking proposition in 2024 with a main focus on digital Banking.
We are seeking a technically skilled Payment Operations Specialist to join our Banking Services Payment Operations team. In this role, you will provide operational support to regulated financial institutions, working collaboratively to deliver a world-class service that meets the demands of some of the most prominent global fintechs.
Key Duties and Responsibilities:
Day-to-Day Operational Support: Provide high-quality operational support to financial institutions, including payment enquiries and tracing, API connectivity support, incident triage, and resolution management.
Incident Management: Communicate clearly and proactively with clients during incidents and prepare comprehensive Root Cause Analysis (RCA) documentation.
Billing Support: Participate in day-to-day client billing and invoicing activities, ensuring accuracy and timeliness.
Process Optimisation and Automation: Proactively identify opportunities to improve processes, enhance efficiency and scalability, and ensure continued regulatory compliance.
Collaboration and Stakeholder Management: Work closely with internal teams such as Product and Engineering, as well as external banks and clients, to drive alignment and build strong working relationships.
Performance and Service Levels: Adhere to defined performance metrics and ensure compliance with both internal and external contractual service level agreements (SLAs).
This role involves working in shifts (09:00–17:00 and 13:00–19:00) and participating in an overnight on-call rota for incident management (typically one week per month). Hours worked outside regular working hours are compensated separately.
Skills and Experience:
- Excellent written and verbal communication skills in English, with the ability to communicate clearly and concisely with clients
- Must enjoy working in a client-facing environment and constantly raise the bar of operational service levels
- Strong technical skills, including the ability to read and analyse databases and work with SQL and XML
- Previous experience in payments is advantageous but not essential
- Self-motivated, independent, and eager to learn
What we Offer:
- The opportunity to work with some of the most exciting FinTechs in the industry
- Challenging and rewarding work with strong opportunities for professional and personal growth
- The autonomy to make decisions and drive meaningful change
- A well-established and supportive team environment
- Ongoing personal development through internal and external training
- A dynamic, innovation-driven environment where your ideas help shape the future of banking
Start of Employment: As soon as possible Location: Tartu mnt 2, Tallinn
What We Do
LHV Bank, a fully licensed UK bank, specialises in Banking Services for global fintechs, SME Lending solutions for UK businesses and personal Savings in partnership with Raisin UK. The SME Lending division offers commercial real estate investment loans and trading loans from £0.5m to small and medium-sized businesses in the UK. As a leading Banking Services provider, LHV Bank delivers a wide range of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. Over 200 renowned fintech companies, such as Airwallex, Currencycloud, Truelayer, and Wise, utilise LHV Bank to serve more than 10 million end customers and access a pool of 500 million potential customers across the UK and Europe. LHV Bank gained its UK banking licence in May 2023 and intends to expand its offerings to e-commerce businesses and start accepting retail deposits later this year.
