Payment Operations Specialist

The Opportunity

Our purpose is clear: to create meaningful moments between people and the brands they love. We empower brands to expand their global reach to over 260 countries, ensuring simple and seamless e-commerce experiences for consumers worldwide. Through our comprehensive integration solutions, we provide a complete international checkout experience, covering local duties, taxes, fulfillment, delivery management, global returns, and payment processing.

Responsibilities

• Be responsible for the Relationship management of Payment Service Providers within your scope
• Optimise payments performance, assess growth opportunities, improve quality of service and costs
• Push revenue growth & margin improvement through demand generation initiatives, for example, co-marketing initiatives
• Understand payment trends, driving forces behind payment performance and substantiate with important metrics
• Develop in depth knowledge of ESW’s data sources, fraud and payment systems, and processes to gain insights into shopper behaviour and contribute to the payments strategy
• Plan for optimisations through new payment methods and strategies to enhance existing products
• Tracking adherence to Regulatory compliance and Card scheme rules
• Use Data Analytics to generate payments & fraud critical metric materials, identify business improvement opportunities, optimise business performance, solve complex problems, and prove return on investment
• Ensure cost and performance metrics deliver insights that enable the team to make better strategic and operational decisions
• You are the pilot! Own the orchestration decisions and routing set-up together with technical teams

Requirements

• Experience in e-commerce/online-payments, preferably in physical goods and retail sectors
• Excellent skills querying data using Looker or similar & B.I. tools, manipulating data and building dashboards in excel (pivot tables, charts)
• Attention to detail required to drive formalisation of processes in complex and fast paced organisations.
• Effective communication skills and be comfortable interacting with Senior Management and third-party customers
• Bachelors Degree or equivalent experience in a technical or finance area
• Related industry experience: Entry level to 2 years
• Deep knowledge in card flows, alternative payment methods, global shopper payment habits
• English is the primary working language

What's on offer?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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