With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera.com email address.
If you’ve received a communication regarding Synctera that you have a question or concern about, please contact [email protected].
Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.
What We're Doing
At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more.
We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!
What We're Looking for
The Payment Operations Specialist is responsible for ensuring the smooth and efficient processing of financial transactions within an organization. This role involves managing payment reconciliation processes, analyzing payment data, identifying and resolving discrepancies, and providing support to internal teams and external stakeholders. In this role, you'll work cross-collaboratively internally and externally to ensure accurate and timely payment processing and resolution of outstanding reconciliation discrepancies.
You know about payments, and you have an understanding of one or more payment rails. You are agile and resilient. You like to get into transaction data to solve discrepancies and understand the flow of funds.
What You'll Do
Payment Reconciliation: Perform end-to-end reconciliation of payment transactions to ensure the accuracy and integrity of transaction data. Compare and match payment records from various sources, to identify discrepancies and resolve them promptly.
Process Improvement: Continuously review and enhance payment processes and procedures to streamline operations and improve efficiency. Identify opportunities for automation, standardization, and optimization of payment workflows.
Cross-functional Collaboration: Collaborate with internal teams, such as product, eng, I&O, and Support, to ensure seamless integration of payment operations with other business processes. Provide support and guidance to colleagues on payment-related matters.
Payment Issue Resolution: Investigate and resolve payment-related issues, including payment failures, disputes, and discrepancies whilst providing satisfactory resolutions to customers and partners.
Bank Relationship: Work in partnership with our Banks to ensure we are in balance and queries they have regarding a payment or balance is managed end to end.
Problem Solver: See a problem, help create the awareness and drive the problem to resolution.
Documentation: Document, document, document; ensure new asks are well understood and documented for smooth training and transition.
What You'll Bring
- Relevant background in finance, accounting, business administration, or a related field.
- Experience in payment operations, reconciliation, payment processing, or a similar role.
- Strong analytical skills with the ability to analyze and interpret complex payment data.
- Familiarity with payment systems, platforms, and software applications.
- Knowledge of payment reconciliation processes, compliance, and risk management.
- Excellent attention to detail and accuracy in data entry and record keeping.
- Proficiency in using spreadsheets and SQL.
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
- Effective communication and interpersonal skills to collaborate with various stakeholders.
- Problem solver. Like to see something that may not seem right and dig into the details until you see resolution.
- Ability to prioritize tasks, manage time efficiently, and meet deadlines.
- Flexibility to adapt to changing priorities and business needs.
Diversity & Inclusion
Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.
Benefits
- 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents
- Employer contribution to HSA for US employees
- Annual HCSA and generous extended health care coverage for Canadian employees and dependents
- 401(k) for US employees and RRSP for Canadian employees
- Mental health resources available for all employees
- Unlimited paid time off
- Generous paid new parent leave program
- Home office setup stipend
- Stock options program for all employees
- Growth potential and opportunity to have a significant impact at an early stage of our company's journey
- Working with a team of rockstars
The salary for this full-time position (USD: $100,000-$130,000, CAD: $95,000-$120,000) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors.
To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.
What We Do
Whether you're looking to prototype, release an MVP, or bring a new service to your existing customer base, Synctera has the platform, experiences, and programs to help you build and launch your FinTech app fast, and scale it over the long term.
Why Work With Us
We engage and attract a high-caliber, diverse, equitable and inclusive team; culminating in a “Best Place to Work” employee experience. We do this by leading the supportive and caring culture that authentically interweaves and connects our People, Leadership and Organization with Trust, Transparency and Development.
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