The Role
Monitor payment method performance across MENA markets, identify transaction and integration issues, support payment setup and country expansions, analyze acceptance-rate trends, coordinate with technology teams and external payment partners, maintain operational documentation, track integration tasks, and escalate critical issues.
Summary Generated by Built In
We are looking for a Payment Operations Specialist to support the day-to-day monitoring and operational performance of our payment methods across MENA markets. The role will work closely with internal technology and support teams, as well as external payment partners, to identify and resolve payment-related issues and support payment setup and expansion initiatives.
- Monitor the daily performance and availability of payment methods, including Cards, DCB, Digital Wallets, Google Pay, Apple Pay, and Open Finance.
- Identify and flag payment issues such as failed transactions, dashboard errors, missing responses, and abnormal transaction trends.
- Support payment infrastructure readiness and payment setup activities for new markets and country expansions.
- Prepare reports and perform basic analysis on payment transaction performance, including Acceptance Rate trends across different payment methods.
- Coordinate with Technology, Internal Support, PSPs, banks, and other external partners to resolve day-to-day payment operational issues.
- Track payment integration activities and follow up on pending tasks and expansion-related requirements.
- Maintain accurate documentation, trackers, and records related to payment methods and operational activities.
- Support payment-related projects, investigations, and ad-hoc operational tasks as required.
- Escalate critical or recurring payment issues to the relevant stakeholders on time.
Requirements
- Bachelor's degree in Business, Finance, Economics, Information Systems, or a related field.
- 1–2 years of experience in Payment Operations, FinTech, E-commerce, or a related environment.
- Familiarity with global and local payment methods, including card schemes, DCB, and digital wallets.
- Strong Microsoft Excel skills with the ability to analyze transaction data and prepare reports.
- Basic understanding of payment processing concepts, including authorization, capture, and transaction decline reasons.
- Familiarity with Jira or similar task and issue-tracking tools is preferred.
- Basic knowledge of PCI DSS and payment compliance concepts is a plus.
Skills Required
- Bachelor's degree in Business, Finance, Economics, Information Systems, or a related field
- 1–2 years of experience in Payment Operations, FinTech, E-commerce, or a related environment
- Familiarity with global and local payment methods, including card schemes, DCB, and digital wallets
- Strong Microsoft Excel skills for transaction analysis and reporting
- Basic understanding of payment processing concepts, including authorization, capture, and transaction decline reasons
- Familiarity with Jira or similar task and issue-tracking tools
- Basic knowledge of PCI DSS and payment compliance concepts
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
LikeCard is a leading regional e-commerce platform in the MENA region specializing in providing digital entertainment and gift cards, offering an extensive catalog of over 3,000 digital products.
