Help us build a luxury-focused fintech in the Travel Rewards space!
Taekus is looking for a Payment Operations Manager to own and scale our payment operations function, ensuring smooth day-to-day execution while building out the right processes for long-term growth. As a fast-growing fintech with $70m revenue-run-rate and thousands of customers, we’re expanding our sponsor bank partnerships and scaling our credit and debit card programs.
This is a fintech payment operations role focused on partner bank relationships, payments, and card program management - not traditional retail branch operations. We need someone with a strong understanding of banking fundamentals, paired with the hustle and flexibility required to thrive in a startup environment.
Your Responsibilities
Lead ongoing management of sponsor bank relationships
Create and manage payment operations processes for disputes, overdrafts, reconciliations, and escalations
Track and coordinate customer disputes to ensure compliance with network and government regulations
Monitor and manage overdraft activity, partnering with the CX team on resolution and customer communications
Collaborate with the CX team to handle banking operations-related support tickets, ensuring timely resolution and a premium client experience
Serve as the operational point of contact for sponsor banks and internal teams, ensuring strong communication and alignment
Build scalable processes and reporting to track key operational metrics
What you Bring to the Table
Bachelor’s degree or equivalent experience
3–5 years of experience in payment operations, bank operations, payments, or fintech, ideally with exposure to demand deposit and credit card programs
Strong understanding of banking fundamentals (payments, deposits, disputes, overdrafts, reconciliations, etc.)
Deep understanding of NACHA and fedwire rules
Prior experience working with or managing sponsor bank relationships is a strong plus
Exceptional organizational skills with the ability to build processes from scratch in a fast-paced environment
Strong cross-functional collaboration skills—you thrive working closely with CX, compliance, product, and external partners
Entrepreneurial mindset with the ability to balance hands-on execution and strategic process building
You’d love this job if:
You want to play a key role in building the payment operations function from the ground up
You thrive in fast-moving startup environments where priorities shift and speed matters
You care about delivering a premium client experience while keeping banking fundamentals strong
You love to travel and want to work remotely
About Taekus
Taekus is a 6-year-old luxury financial services company that offers travel rewards credit cards, debit cards, and other banking services for the affluent market. We currently process $3B+ annually in transactions and operate as a highly profitable company. With a lean team of under 20 employees, we’re undergoing tremendous growth as we redefine the premium banking and rewards experience.
Top Skills
What We Do
Premium rewards payments products for those who want better financial services.
