Payment Operations Lead

Description

CORE VALUES: Park State Bank’s Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do!

MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.

POSITION SUMMARY:

The Payment Operations Lead serves as the day-to-day team coordinator and subject matter resource for payment operations, supporting ACH, wires, item processing exceptions, Treasury Management service setup, and assigned settlement functions. This role provides workflow oversight, quality control, training support, and escalation management while ensuring adherence to internal controls, regulatory requirements, and service standards. The Lead partners closely with the Payment Operations Manager to drive consistency, reduce errors/exceptions, and strengthen operational risk practices.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Coordinate daily work assignments, queue management, and coverage plans to meet cutoffs and service levels.
2. Perform regular daily department responsibilities consistent with a senior or experienced specialist.
3. Serve as the first point of escalation for complex processing questions, exception items, and time-sensitive client needs.
4. Perform quality reviews on activities (e.g., wires, ACH exception handling, limit/parameter changes) per policy and approval authority Ensuring required documentation completed accurately and consistently.
5. Maintain job aids and assist with procedure updates
6. Assist Payment Operations Manager in partnering with internal teams and vendors to resolve operational issues and implement improvements.
7. Contribute to reporting (e.g., volumes, exceptions, aging, errors,) and highlight trends/opportunities to the Manager
8. Maintain individual production standards while balancing lead and project duties.
9. Serve as a reliable operational back up for key functions during absences or high-volume periods.
10. Monitor payment and Treasury Management queues and processing workflows to ensure timely task completion and adherence to service level agreements. Provide risk-focused oversight of payment activities to safeguard against fraud.
11. Stay informed of changes in payment regulations and industry’s best practices and implement necessary updates to ensure compliance.
12. Assist with internal and external audits by providing relevant information and documentation.

ROLE QUALIFICATIONS:

Education

Required: High School Diploma or equivalent.

EXPERIENCE

3–5+ years in payment operations or related banking operations; strong preference in SilverLake core processing systems. Experience supporting or coordinating with third-party fintech or payment service providers (e.g., ACH, wires, digital payment platforms).

Professional Certifications (Preferred)

Accredited ACH Professional (AAP)

National Check Professional (NCP)

Accredited Payments Risk Professional (APRP)

Strong preference given to candidates who currently hold one or more of these certifications or demonstrate the ability and commitment to obtain appropriate accreditation within a reasonable time frame.

OTHER SKILLS AND ABILITIES

• Strong communication skills
• Customer service focused
• Self-motivated
• Maintain confidentiality of customer information
• Resourceful, well organized, and able to multitask
• Effective problem-solving and decision-making skills
• Strong attention to detail

PERFORMANCE MEASURES:

• Timely execution of Rocks, To-Dos, active participation in L10 meetings
• Demonstration of Core Values
• Adherence to bank policy and procedures

WORKING CONDITIONS:

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

WORK LOCATIONS 

Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located.

We are always on the lookout for talented people to help us become the best. Please review the available office locations below. 

NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron & Biwabik

DULUTH/NORTH SHORE MARKET: Hermantown, Two Harbors

MINNEAPOLIS MARKET: Minneapolis

GENERAL NOTICE:

This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary.

Requirements

ROLE QUALIFICATIONS:

Education

Required: High School Diploma or equivalent.

EXPERIENCE

3–5+ years in payment operations or related banking operations; strong preference in SilverLake core processing systems. Experience supporting or coordinating with third-party fintech or payment service providers (e.g., ACH, wires, digital payment platforms).