HitPay is a full-stack payments infrastructure platform for growing businesses in APAC. Headquartered in Singapore and regulated by central banks across Southeast Asia, we enable over 20,000 SMBs to accept online and in-person payments through local methods that their customers trust. From real-time payment schemes to e-wallets and credit card terminals, HitPay is transforming how Southeast Asia pays.
We are looking for a detail-oriented operations professional to support payment method onboarding. This role is primarily focused on managing the end-to-end onboarding process for payment methods, including documentation submission to partners, coordinating feedback and appeals, and acting as the key liaison between clients and payment partners. This will be a 1 year contract role with the possibility to extend based on business needs.
Key Responsibilities
Payment Method Onboarding
Manage payment method onboarding applications from submission to approval.
Conduct initial screening of applications and supporting documents to ensure completeness and compliance.
Submit onboarding details and documentation to payment partners accurately and in a timely manner.
Partner & Client Coordination
Serve as the main point of contact between payment partners and clients during the onboarding process.
Communicate application statuses, feedback, rejections, and required follow-ups clearly to clients.
Coordinate reapplications and appeals by gathering additional information and clarifications requested by partners.
Data Tracking & Reporting
Maintain accurate onboarding trackers and partner submission records.
Use Excel (including formulas) to track application statuses, partner feedback, and turnaround times.
Ensure data consistency across internal records and partner responses.
Process Support & Improvement
Identify recurring rejection reasons or bottlenecks and suggest process improvements.
Support ad-hoc operational tasks related to payment method onboarding and partner management.
Qualifications
Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent practical experience).
Experience in payment operations, onboarding, compliance, or partner-facing roles is a strong advantage.
Strong proficiency in Excel, including formulas, data tracking, and basic analysis.
High attention to detail and ability to manage multiple onboarding cases simultaneously.
Clear and professional communication skills for working with both external partners and clients.
Organized, proactive, and comfortable working with structured processes and deadlines.
Top Skills
What We Do
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations
