About This Job
As a Payment Operations Associate, you will support Axos Bank’s Commercial Banking payment operations team including support for multi-currency accounts and letters of credit; new account funding related exceptions handling; check positive pay exceptions scrubbing and ACH positive pay operations; interest on lawyer trust accounts (IOLTA); instant payments support for real time payments (RTP) and FedNow; in addition to other operational needs as assigned. You will ensure individual output is at required levels of quality, prioritize assigned workflows, and ensure Service Level Agreements are met.Key Responsibilities
- Manage cross-border remittances and regulatory reporting requirements for multi-currency accounts
- Provide operational support related to letters of credit
- Provide support for ACH positive pay including comparing disposition reports versus non-post/NSF activities and removal of redundant entries
- Provide support for check positive pay exceptions including review of decisions and removal of false positives
- Prepare monthly remittances and reporting for state bar associations for IOLTA accounts
- Process exceptions and Fed account adjustments as well as handle returns and fraud cases to support instant payments.
- Other payment operations support as needed.
Qualifications:
- Bachelor's degree
- 2+ years of payment operations experience at a financial institution
- Good written and verbal communication skills in English
- Understanding of the necessity and value of accuracy; ability to complete tasks with high levels of precision
- Maintain customer confidentiality
- Ability to work in a high-volume and process-oriented work environment
English Proficiency (Written and Oral): Medium to high
Work Hours: 8-hour shift between 3am* PT and 4pm Pacific Time. Holiday schedule should align with that of Axos Bank.
*Early morning support is needed specifically for check positive pay exception scrubbing and ACH Positive Pay exception handling
About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn More about working at Axos Business Center
Pre-Employment Background Check, Medical, and Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.
Equal Employment Opportunity:
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Similar Jobs
What We Do
Axos is a technology-driven financial services company providing a diverse and ever-growing range of innovative products and services for personal, business and institutional clients nationwide.
Powered by exceptional team members, a clearly defined set of values and a culture that is both meritocratic and self-governing, we are transforming banking as we know it.
Our mission is summed up in two words: Banking Evolved.
Banking Evolved means providing products and services that are technologically superior to our competitors and that offer our customers an unbeatable value proposition.
Banking Evolved means continuously innovating and excelling in the following areas:
• The incubation, creation and deployment of new businesses and tools that best serve our customers;
• The evolution, optimization, delivery, distribution and marketing of our products;
• The harnessing of data and technology to manage our business most effectively and efficiently; and
• The development and engagement of our team members.
To be part of the Axos team is to live our values as your own, to work with a strong sense of individual purpose and to embody a commitment to the shared success of our business.
As a meritocracy, we believe that success is earned. We reward individuals on the basis of their achievements.
As a self-governing organization, we derive strength from the internal resourcefulness of each individual. We emphasize independence, goal-setting and personal accountability.
