Make your mark leading payments operations and market expansion—driving strategy, controls, and automation to deliver safer, better client outcomes.
As a Lead in payments operations, you lead strategic market expansion and payments operations initiatives, ensuring regulatory alignment and operational readiness. You oversee end-to-end payments lifecycle operations, risk and control execution, and governance practices while managing escalations and stakeholder expectations. You deliver measurable improvements through data-driven insights, automation, and inclusive people leadership that develops talent and elevates service quality.
Job Responsibilities:
- Lead strategic market-entry/expansion programs, ensuring regulatory alignment and operational readiness.
- Partner with cross-functional teams to deliver expansion initiatives in line with long-term strategy and local/global regulations.
- Provide concise program updates to senior leadership, with clear insights, risks, and recommendations.
- Build and maintain senior stakeholder partnerships to enable market expansion and strategic collaboration.
- Track effectiveness of expansion strategies, course-correcting plans to deliver targeted outcomes.
- Own end-to-end payments operations across the lifecycle—daily performance, objectives, escalations, and service quality.
- Embed strong risk, control, and compliance standards in execution; actively identify and escalate emerging issues.
- Leverage deep payments/product knowledge to translate client needs into operational improvements, using AI/automation for efficiency and compliance.
- Drive initiatives to enhance processing and client experience, including process optimization, cybersecurity, and anti-fraud controls.
- Execute operational strategy and communicate business updates to key internal stakeholders and external clients, adhering to policies and guidelines.
- Strengthen the operating model and talent: governance/PMO methodology, SOP/control documentation, and an inclusive culture through coaching and development.
Required qualifications, skills, and capabilities:
- 7+ years of experience in payments operations leadership or management, with a track record leading high-performing teams to achieve business priorities and objectives.
- Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations to support operational efficiency, change management, and transformation.
- Demonstrated ability to plan and execute strategy, including implementing automation technologies to optimize payments processing across global and cross-functional teams.
- Strong data analysis skills, with the ability to interpret and communicate insights to inform senior stakeholder decision-making in fast-paced environments.
- Strong stakeholder management and collaboration skills across cross-functional teams, with experience managing projects, solving problems, and driving continuous improvement.
- Understanding of cybersecurity controls and anti-fraud strategies, with a track record enhancing customer experience while protecting information and systems.
- Demonstrated commitment to Diversity, Inclusion & Opportunity through inclusive leadership and talent development practices.
Preferred qualifications, skills, and capabilities:
- Knowledge of ISO and SWIFT message processing or management.
- Experience delivering project management within complex, cross-functional programs.
- Experience using automation and analytics tools such as Tableau, Alteryx, or machine learning.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 7+ years of experience in payments operations leadership or management
- Leadership experience managing high-performing teams and achieving business priorities
- Advanced knowledge of global payment processing operations, products, systems architecture, and industry regulations
- Experience planning and executing strategy across global, cross-functional teams
- Experience implementing automation technologies to optimize payments processing
- Strong data analysis skills and ability to communicate insights to senior stakeholders
- Strong stakeholder management, collaboration, project management, problem-solving, and continuous improvement skills
- Understanding of cybersecurity controls and anti-fraud strategies
- Demonstrated commitment to diversity, inclusion, opportunity, and talent development
- Knowledge of ISO and SWIFT message processing or management
- Experience delivering project management within complex, cross-functional programs
- Experience using Tableau, Alteryx, machine learning, automation, or analytics tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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