Payment Lifecycle Associate II - Treasury Services Billing Operations

Job Description
Demonstrates business acumen and is knowledgeable about policies, trends, and information affecting the organization. Coordinating across multiple applications within the release for certain aspects of the project such as testing calendar, reporting, and implementation. Provide thought leadership and direction across the team.
As a Payment Lifecycle Associate II within Commercial and Investment Bank, you will be responsible for the daily operations within Treasury Services Billing. This includes intake, set-up and maintenance, quality control, research, data feed management, and some project management.
Job Responsibilities:

• Take ownership and effectively collaborate with peers across locations on team's deliverables
• Understand Operational controls and ensure adherence by stakeholders
• Perform Billing set-up and maintenance for clients on the strategic Billing platform
• Perform quality review of set-ups / maintenance to ensure accuracy
• Review billing activity from product feeds for accuracy and process adjustments as needed
• Research and respond to inquiries, manage billing projects as assigned
• Develop Standard Operating Procedures (SOPs) and review / update as required and ensure compliance with operational procedures and processes
• Partner with Billing Product Owners, Billing Technology, and stakeholders on strategic planning, client issues, and process improvements
• Own management reporting, start / end of day checks; assess risks impacting operations and manage to closure
• Manage design, testing, and project plans for all new automation efforts and process improvement initiatives
• Report, document and manage to closure any internal or external errors and associated impact analysis along with remedial actions

Required qualifications, capabilities and skills:

• Strong communication skills
• Strong collaboration skills: share information and effectively communicate with team members, management and partners in Sales, Service, Product and Technology
• Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results
• Able to operate independently, follow tight deadlines, and work within a matrix management environment
• Proficient level knowledge of Microsoft suite of tools (Word, Excel and PowerPoint)
• Proficient level knowledge of process flow creation tools such as Microsoft Visio, Signavio
• Basic knowledge of Agile tools such as JIRA
• Understanding of Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx

Preferred qualifications, capabilities and skills:

• Minimum 5 years of JPMorgan Chase work experience
• Formal accreditation in Project Management method (PMP)
• Treasury Services (TS) / Banking experience a plus; TS Payments Billing experience
• Broad experience in an Operational, Technology or Business Project Manager role preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.