As a Payment Lifecycle Associate I within Payments Operations, you will enhance our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions, while managing payment processing across various products to ensure smooth fund transfers and reconcile purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations.
Job responsibilities
- Provide overall supervision / leadership to the staff during their shift operating window.
- Monitor and report shift and site/ shift performance.
- Review staffing and volume trends to ensure the optimal capacity plan is in place.
- Foster information sharing so that continuity of data exists within the site and across the business.
- Develop an environment of continuous focus on quantifiable productivity and quality.
- Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
- Regular reviews of procedures assuring new processes are documented.
- Identify business knowledge gaps and ensure everyone has ownership of deliverables.
- Deva team that is responsive to dynamic organizational and operational changes.
- Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
- Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.
Required Qualifications, Skills and Capabilities:
- Masters Degree (e.g. CA, ICWA, MBA) with minimum 3 years of post-qualification experience in a similar environment; or Graduate with minimum 6 years of Financial Operations Processing/Investigations experience, including team management experience in a similar environment
- Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
- Good Knowledge of SWIFT & international payment conventions & practices is a must.
- Good project management, and analytical skills.
- Good knowledge of MS Access, Excel, PowerPoint, and Word.
- Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans.
- Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues
Preferred Qualifications, Skills and Capabilities:
- Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Master’s degree such as CA, ICWA, or MBA with at least 3 years of post-qualification experience in a similar environment
- Alternatively, a graduate degree with at least 6 years of financial operations processing or investigations experience, including team management
- Experience with international payment processing operations, investigations, and/or compensations
- Working knowledge of SWIFT and international payment conventions and practices
- Project management and analytical skills
- Knowledge of Microsoft Access, Excel, PowerPoint, and Word
- Experience partnering with Risk, Audit, and Compliance functions
- Ability to handle varied client contacts and complex customer or stakeholder issues
- Experience with client and third-party bank investigations or compensations for multicurrency payments
- Experience using AI-powered analytics, workflow automation, or intelligent process tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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