We are looking for a Patient Experience Officer who will serve as the first point of contact for our patients and guests. This role plays a key part in ensuring every visit is smooth, welcoming, and handled with professionalism and care. If you are passionate about delivering excellent customer service and thrive in a dynamic clinic environment, we’d love to meet you.
Key ResponsibilitiesGreet and assist all patients and visitors with warmth and professionalism.
Handle inquiries and concerns across various channels (in-person, phone, SMS, email).
Manage appointment scheduling through BMS and Belo Hub, ensuring timely confirmations and reminders.
Coordinate closely with medical teams to ensure seamless patient flow and accurate handovers.
Maintain and update patient information while strictly complying with data privacy guidelines.
Support patient arrival, room assignments, and real-time appointment updates.
Ensure cleanliness and orderliness of reception and waiting areas.
Assist with room settlement, simple product guidance, and basic payment-related tasks when needed.
Participate in promotional and customer engagement initiatives.
Uphold safety protocols, company policies, and provide support to other branches when required.
Bachelor’s/College degree required.
At least 2–3 years of experience in a clinic, healthcare setting, hospitality, or customer relations role.
Strong communication skills and a passion for delivering excellent patient care.
Organized, detail-oriented, and able to manage multiple tasks efficiently.
Tech-savvy and comfortable using scheduling systems and communication platforms.
Top Skills
What We Do
About Belo Medical Group
Founded in 1990, Belo Medical Group stands as the pioneering medical aesthetics center in the Philippines, trailblazing the industry with unmatched expertise and innovation. Under the esteemed leadership of Dr. Vicki Belo, our brand has become synonymous with the highest standards of beauty and skincare treatments in the country.
As part of the privately-owned Belo Group of Companies, we encompass a comprehensive range of brands, including Belo Medical Group for medical aesthetics and surgery, Belo Essentials for consumer beauty products, and Venn Intelligent Aesthetics for distribution of medical aesthetic products and devices.
Our journey began over three decades ago when Dr. Vicki Belo opened the first-ever dermatological and surgical clinic in the Philippines. Since then, we have dedicated ourselves to transforming the aesthetic industry, providing Filipinos and international clients alike access to the latest and most reliable beauty technologies and procedures.
Our mission is to enhance natural beauty and promote self-confidence, inspiring individuals to live their best lives. With the vision of making the Philippines the beauty hub of Asia, we are committed to excellence and innovation in everything we do.
The Belo Medical Group operates with core values that are the bedrock of our success:
Honoring our word through truth and transparency.
Striving as one team to achieve unified goals.
Embodying 'malasakit' with care and resourcefulness.
Leading for excellence and setting industry standards.
We are the original choice for beauty and wellness, trusted by celebrities and individuals who seek the pinnacle of aesthetic care. With over 14 strategically located clinics nationwide, our presence marks a legacy of beauty and excellence that continues to grow, shaping the future of medical aesthetics in the Philippines and beyond.
Join us at Belo Medical Group, where beauty, innovation, and a legacy of excellence converge.
