About the Role
Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings (NASDAQ: BKNG). Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands.
Rocket Travel by Agoda is looking for a Partnership Support Specialist to join our Enterprise Partnerships team. This is a support role who will be responsible for assisting the commercial team and our external partners to fulfill business-critical service requests and day-to-day partner management tasks including dashboard and reporting development and management, data analysis and partner service request resolution and as needed support activities directed by our Enterprise Partnerships team.
The Partnership Support Specialist role reports into the Director of Enterprise at Rocket Travel.
The Enterprise Partnerships Team is responsible for rapidly growing our business via large scale partnerships leveraging our travel products across multiple verticals – hotel, air, car, etc. We seek to be the premier partnerships business with the aim to deliver the best experience for guests and partners alike.
Rocket Travel by Agoda is a place where you:
- Work with teammates across the globe who have a passion for finding solutions backed by data and strategy.
- Take moonshots by going above and beyond to hit and exceed our goals as a team.
- Rise together by working collectively to elevate ourselves, supporting one another and catching each other when we fall.
- Own decisions and take action that can be implemented in a matter of days (or hours).
- Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
- Total Compensation is based on experience - Salary: The starting point for this role is $70,000 Bonus: up to 19%
- Can have a flexible work schedule. We have a strong preference for someone to join us in Chicago but are open to remote for the right candidate. We have a flexible work environment, with team members working across the country and around the world. We have the tools and processes that foster a collaborative and productive environment and keep our teams engaged across the globe.
- Share your passion for travel with equally adventurous and spontaneous teammates.
- Work within Booking Holdings (NASDAQ: BKNG) group of companies to create travel solutions that build customer loyalty for partners around the world.
As a Partnership Support Specialist at Rocket Travel, you will:
- Effectively analyze and facilitate resolution of incoming partnership support requests in JIRA, reviewing request trends and resolution rates on a regular basis. Tasks could include but are not limited to:
- Data analysis and trend identification
- Product escalations
- Customer service escalations
- Promotion creation, testing and execution
- Create reports and dashboards in a variety of Business Intelligence tools and proactively monitor the business performance of key accounts and alert team members for corrective action as needed
- Monitor scheduled report sends and triage issues, seeking to ensure accurate and timely delivery of large suite of reports for our partners
- Prioritize, triage and track business performance for an assigned book of business on a daily, weekly, monthly and quarterly basis and provide detailed reports and supporting documentation as required by senior leaders to support the strategic objectives of the Enterprise Partnerships team
- Assist in the setup and creation of marketing campaigns using our internal tools, as well as monitor and evaluate the performance and execution of these campaigns to ensure optimal results
- Works with the Partnerships team to provide commercial support required to advance business objectives and support the needs of all customer channels
- Fulfill internal service requests from stakeholders around the business and work on identifying areas of collaboration
- Maintain a hyper focus on our partners and their customers
- Identify and implement opportunities for process improvement
About you:
- Bachelor's Degree in appropriate field of study (or equivalent work experience), plus 2 - 3 years of proven work experience in a sales/partnership support role
- Excellent communication skills when communicating digitally or verbally
- Hyper detail oriented, regimented and thorough
- Highly flexible and capable of navigating complex issues in a dynamic environment
- Advanced analytical skills to support the optimization of varied business opportunities and ability to effectively prioritize tasks - SQL experience a requirement
- Ability to manage multiple tasks and projects simultaneously, prioritize time effectively, and pivot quickly where business needs demand it
- Curious, data driven and energized by fast-paced data-driven working environments
About Rocket Travel by Agoda
Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.
Note on general employment requirements
Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.
Equal Opportunity Employer
At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy
A Final Word:
To all recruitment agencies: Rocket Travel by Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, employees or any other organization location. Rocket Travel by Agoda is not responsible for any fees related to unsolicited resumes.
To all recruitment agencies: Rocket Travel by Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, employees or any other organization location. Rocket Travel by Agoda is not responsible for any fees related to unsolicited resumes.
What the Team is Saying
What We Do
Rocket Travel by Agoda is Agoda's strategic partnerships arm, working with the world’s largest companies to create branded experiences from the first search to check-out from their stay. Our global partnerships range from world-class airlines to international banks, as well large-scale shopping platforms, SuperApps, and the largest travel players in the world.
Our customers can earn and redeem miles, points, and gift cards, or save big with exclusive discounts, for booking travel accommodations around the world, from global favorite brands to boutique bed and breakfasts. We also help our partners curate vacation excursion planning and car rental services, with a completely branded experience from the first search to check-out from their stay.
We attract customers from every corner of the globe with a user experience that's built in-house from ideation to finished product. We have offices in Chicago, NYC, Bangkok, Medellín, Kuala Lumpur, Manila, and Cebu, as well as colleagues working remotely across four continents.
Why Work With Us
Our team is inquisitive. Data drives our decisions, informing everything from creative to business development. Our team is energized. We work with a sense of urgency, hustling to launch and test projects. Our team is worldly. We value unique cultures, languages, and wanderlust. And our team is growing.
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Rocket Travel Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees work remotely but have the option to come into our Chicago headquarters at anytime. On Wednesdays we offer free lunch and monthly free haircuts. We also have an office in NYC. We encourage our employees to work however they work best.
