Founded in 2010, ThinkMarkets is a multi-award-winning, premium CFD brokerage, backed by multiple global regulatory licences, operating across six continents - with regional hubs spanning London, Melbourne, the Middle East, Asia-Pacific, South Africa, and the Americas. We give traders and investors seamless access to a wide range of global markets; forex, equities, indices, commodities, cryptocurrencies, futures, and more, all through our proprietary, award-winning ThinkTrader platform.
We're looking for a Partnerships Operations Executive to join our Dubai team. Reporting to the Head of Operations, you'll be at the centre of our global partnerships ecosystem, the go-to person for frontline support and issue resolution for our commercial partners.
If you're data-driven, process-minded, and thrive in a fast-paced, globally connected environment, we'd be happy to hear from you.
 Responsibilities:
Partner Support & Operations
- Respond promptly to partner inquiries covering commissions, system performance, Money Manager accounts, Partner Portal access and general support queries.
- Set up new partner accounts and configure commission profiles accurately and efficiently within agreed SLAs.
- Calculate, reconcile, and audit partner rebates, ensuring accuracy and timely payouts.
- Manage escalations to senior managers where appropriate, ensuring swift resolution.
Data Analysis & Reporting
- Track and analyze key metrics, including acquisition rates, trading volumes, conversion rates, and revenue contribution, to identify trends and opportunities.
- Monitor partner churn and retention patterns, flag at-risk partnerships early, and provide actionable insights to commercial teams to support re-engagement strategies.
- Build and maintain scheduled and ad-hoc reports and dashboards for stakeholders.
- Conduct regular audits of commission and rebate data to identify discrepancies, anomalies, or process improvement opportunities.
Cross-functional Collaboration & Expertise
- Partner closely with Sales, Operations, Risk, and Compliance teams on commercial projects, using data to inform priorities and measure outcomes.
- Act as the subject-matter expert on partnership product offerings.
- Monitor activities and ensure alignment across Partnership and Operations teams.
- Contribute ongoing feedback and data-backed recommendations to management; participate actively in Group initiatives.
Requirements
- Minimum 2 years' experience in partnerships or operations within financial services.
- Demonstrable experience working with data, building reports, analysing trends, and presenting findings to stakeholders. Proficiency in Excel is essential.
- Ability to translate complex data into clear, actionable insights.
- Working knowledge of Salesforce, Tableau, Power BI and MT4 and MT5.
- Demonstrated reliability, self-motivation, and ability to manage competing priorities.
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What We Do
ThinkMarkets is a premium multi-asset online brokerage. We offer quick and easy access to a wide range of markets including Forex, CFDs on equities, Cryptocurrencies, Commodities, Indices and more. We bring together people from different backgrounds with impressive skillsets, and together they make us even more than the sum of our parts.
Why Work With Us
We firmly stand by our mission and vision, valuing both innovation and collaboration along with offering the absolute latest and high-performing technology possible! ThinkMarkets prides ourselves on promoting from within, cultivating leadership, and developing professional focus and discipline that will only further drive success!
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