Role Objective:
Communicate with valued marketing partners to educate them on developments of features. You will be involved in supporting marketing partners to make the most out of their promotional emails. This process includes, but is not limited to, introducing marketers to email annotations, being closely involved in troubleshooting, and communicating your findings with the team. We are seeking a detail-oriented and highly skilled Partnership Coordinator to manage a high volume of email communications with brands and various marketing platforms. The ideal candidate will handle routine support inquiries as well as escalate technical issues to engineers and document bugs for further investigation.
Location: 100% Remote (PST Hours)
Pay: $23/hour on W2 plus benefits
Long-Term Contract
Responsibilities:
- Ensure quick and thorough communication with marketing partners
- Gather relevant feedback
- Provide timely and accurate information/responses to customer queries.
- Support marketing partners when annotated emails don’t work as expected and report findings
- Collaborate with engineers to create and document bugs for resolution
- Document all customer interactions and technical issues accurately
- Prepare and update support documentation and FAQs
- Update internal documentation and guidelines
Requirements
- Excellent communication skills (written & spoken)
- Maintain a professional and courteous manner in all customer interactions
- Ability to prioritize tasks
- Strong problem-solving abilities and attention to detail.
- Organizational Skills -- Ability to review data, keep track of information, and report to the team
- Adaptable to different workflows
- Knowledge of Google Sheets
- Work independently and in a team
Preferred Attributes:
- Knowledge of Email Marketing
- Degree in Marketing/Communications or similar fields
- Comfortable working with Google Workspace
Benefits
Paid Time Off
Subsidized Medical, Dental and Vision Insurance
401k Retirement Savings
Employee Assistance Programs
Top Skills
What We Do
Let us join your journey to success! Tech Firefly is a Technology Solutions company specializing in providing outsourced solutions.
Our approach is based on client satisfaction and solving problems for our clients. This means we value your culture, your vision, your brand voice and the customer journey you want your customers to make. Our services include:
-Software Development including IOS, C++ and Java Applications
-Usability Testing for Hardware and IoT Devices
-Testing product features with a focus on the customer experience and usability
-Performing QA of internal apps, external apps and software before downstream and end user impact
-QA Automation
-Innovative solutions including AI Data Labeling, Robotic Process Automation and Blockchain
-End to End Content Management including curation, moderation and localization services
-Customer care, Tech support and Sales Support
-Providing customer experience insights to product owners, engineers and product quality teams
-Talent Acquisition services specializing in Technical, Professional, Foreign Language and other hard to fill job requirements
-On-shore, near shore and off-shore teams
Please visit our website for more information and contact us today
