We’re looking for a Partner Technology Success Manager—a charismatic, relationship-driven professional who thrives at the intersection of business and technology. This role is designed for someone who loves building trust with partners, guiding them through technology decisions, and ensuring their IT environment aligns with business goals. You’ll own the partner relationship, act as their trusted advisor, and ensure technical alignment while uncovering opportunities for growth.
Key Responsibilities
- Serve as the primary point of contact for assigned partners, building strong, consultative relationships.
- Conduct technology alignment reviews to ensure compliance, security, and best practices.
- Translate technical concepts into business value conversations for decision-makers.
- Collaborate with internal teams to deliver backend sales activities, including renewals and upsell opportunities.
- Perform light technical tasks (e.g., equipment setup, basic troubleshooting) as needed.
- Develop and maintain strategic technology roadmaps for partners.
- Monitor partner satisfaction and proactively address concerns.
- Prepare for and lead quarterly business reviews (QBRs) with partners.
- Document alignment findings and communicate actionable recommendations.
Qualifications
- Strong interpersonal and communication skills; high charisma and confidence in partner-facing settings.
- Moderate technical expertise: familiarity with servers, networking basics, compliance standards, and business IT equipment.
- Proven ability to translate technical details into business outcomes.
- Experience in account management, customer success, or consultative sales preferred.
- Ability to manage multiple priorities and maintain a high-touch service approach.
RequirementsPreferred Skills (Boutique MSP Focus)
- Experience with MSP-specific tools (RMM, PSA platforms like ConnectWise or Autotask).
- Ability to interpret compliance frameworks (HIPAA, PCI, SOC).
- Familiarity with automation trends and willingness to learn emerging technologies.
- Strong presentation skills for QBRs and strategic roadmap discussions.
- Comfort with remote collaboration tools and virtual partner engagement.
Education & Certifications
- Bachelor’s degree in Information Technology, Business Administration, or related field (preferred).
- Certifications: CompTIA A+, Network+, or Microsoft Fundamentals (preferred).
- ITIL Foundation or similar process-oriented certification is a plus.
Experience
- 3–5 years in IT account management, technical consulting, or MSP environment.
- Proven track record of partner success and retention.
Benefits
Compensation
- Base Salary: $60K–$80K annually (DOE)
- Bonus Potential: Performance-based incentives tied to upsell metrics.
- Benefits: Health, PTO, professional development opportunities.
Why Join Us?
- Be part of a boutique MSP that values innovation and partner success.
- Work in a high-energy, collaborative environment where your ideas matter.
- Enjoy a clear career path and ongoing training to advance your technical and business expertise.
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What We Do
Alpha IT is the support company of the future. In today’s highly competitive and technologically dependent economy, many businesses have lost the ability to effectively control the cost of their IT needs and services. IT services are now an intricate and necessary piece of any successful business. Alpha IT is a comprehensive technology consulting firm. We design and implement innovative technology solutions. Our goal is simple: to enhance the productivity of company technology capabilities beyond tier 1 support and repairs. Yes, there is a difference between merely responding to a problem and solving the problem. In today’s technology driven marketplace, to be competitive requires the application of creative and cost effective optimization of the technology that is available. By taking advantage of our services, everything from deployment of new systems, on-site and off-site back-ups, to voice over IP voice systems, you will receive the rewards of a cutting edge work environment. Alpha IT brings companies 15+ years of hands-on expertise in data integrity, security, and support Alpha IT goes further than today’s typical IT company by providing proactive IT support to businesses in the form of monthly equipment inspections, computer systems maintenance, software inspections, training, and 24/7 support. This proactive approach to IT support prevents hours of down time for our customers and is a refreshing change to the current industry standard of reactive IT. To maintain our firm commitment to the highest level of customer service, Alpha IT assigns two dedicated technicians to each customer account. This creates familiarity with customer accounts and decreases response time which is crucial during mission critical outages. To reduce response time further, technicians are equipped with the latest remote support technologies. These technologies allow Alpha IT technicians to provide the fastest response times for IT support to our customers at any time or location.
