Liberate the World From Traditional Communication Systems!
Founded in 2004, Bicom Systems has grown into a global communications company with team members and customers around the world. We create reliable, easy-to-use tools that help businesses stay connected - through calling, messaging, and modern collaboration solutions. Our products are used in thousands of workplaces every day, supporting millions of people as they communicate and work together. What sets us apart is the strong partnerships we build and the supportive global ecosystem behind everything we do.
At Bicom Systems, we believe results come from teams that take ownership, act with trust, and are accountable for their work. We invest in professional growth, encourage thoughtful decision-making, and support a healthy work-life balance.
Bicom Systems is expanding its global Customer Operations team and is looking for a Partner Success Representative to support and grow our partner ecosystem while working US business hours. Candidates from Tuzla and Sarajevo will be preferred because of our office locations.
Key responsibilities:
- Own and manage relationships with assigned partners across their full life cycle: on-boarding, activation, growth, and retention;
- Act as the primary point of contact for partners during US business hours;
- Proactively engage partners to assess satisfaction, identify risks, and uncover growth opportunities;
- Enable partners to sell more effectively by providing product knowledge, guidance, and sales support;
- Drive upsell and cross-sell opportunities through partners in collaboration with Sales and Marketing teams;
- Handle partner inquiries via email and calls, resolving issues or coordinating escalations with Support when needed;
- Track partner activity, pipeline, and engagement in HubSpot;
- Process partner orders and coordinate deliveries;
- Collect and relay partner feedback to internal teams (Sales, Product, Support, Marketing);
- Support partner-focused initiatives such as campaigns, webinars, and product launches;
- Maintain accurate documentation and internal notes using Jira, Confluence, and related tools.
Requirements:
- Excellent spoken and written English;
- Bachelor’s degree;
- Strong communication and relationship-management skills;
- Customer- and partner-first mindset with commercial awareness;
- Ability to work independently during US time zones;
- Comfortable handling multiple partners and priorities;
- Confident using CRM and collaboration tools;
- Willingness to work flexible hours aligned with US business needs;
- Ability to travel internationally when required.
This is how you stand out:
- Bachelor’s degree in business, IT, Telecommunications, or a related field, or equivalent professional experience;
- Experience in B2B SaaS, telecom, or software companies;
- 1–3 years of experience in partner success, customer success, sales, or account management;
- Familiarity with HubSpot, Jira, and Confluence;
- Understanding of various partner/channel sales models;
- Additional languages (French, Spanish, etc.).
Number of positions: 1
Find out more about us on Facebook, Linkedin and www.bicomsystems.com/careers. We look forward to hearing from you!
Top Skills
What We Do
Bicom Systems is an international software telecommunication company. Founded in 2004 and has grown to become a leading global company, employing over 160 people across the world. We have offices in Sarajevo, Tuzla, Zenica, London, Canada, France, and USA.
Our teams manufacture, distribute and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and above all – Telecommunication Service Providers.
At this moment our clients are using our virtualization solution, SERVERware, and our PBX telecommunications solution, PBXware on tens of thousands of unique instances. Millions of end-users are using our VoIP phone and application solutions, Meeting, gloCOM GO, and gloCOM, and consuming tens of millions of calls and meetings per day. We achieve all that by creating close relationships with our partners and the whole ecosystem we are in.
We are a multicultural community passionate about technology and committed to technological development and innovation.
We have a young, dynamic team of engineers that develop our own solutions, and we are proud of all the talents in our company!
We are liberating the world from traditional communication systems!
