Job Type: Full-Time
The BizLibrary team is looking to add a Partner Success Manager to our Partnerships & Alliances team! This person will play a key role in supporting our current Partners and the Partner Development Managers on the BizLibrary team.
Responsibilities
- Administrative: management of partner reporting and maintaining accuracy of Salesforce
- Enablement: maintain partner enablement collateral, provide live partner education sessions
- Communications: oversee partner email campaigns, maintain monthly admin communication, educate partners on content/product updates
- Tier 1 Partner Support: monitor and triage partner inbox, resolve Tier 1 directly and manage Tier 2 cases to conclusion
Qualifications
- 2+ years of experience in partner management, customer success, account management, or a related field
- Experience working with partners, resellers, or alliances in a SaaS or technology-driven environment preferred
- Familiarity with CRM tools (Salesforce experience strongly preferred)
- Strong organizational skills with the ability to manage multiple projects and deadlines
- Excellent written and verbal communication skills
- Ability to analyze reports and maintain data accuracy in CRM systems
- Strong problem-solving skills
- Self-motivated and proactive in improving partner engagement and enablement
- Ability to present live educational sessions and communicate complex information clearly
- Team player with a customer-first mindset and a passion for building strong relationships
Benefits:
-Work from anywhere within the US for most roles
-Competitive Salary
-Medical, Dental, and Vision Insurance
-Flexible PTO
-401K - 100% vested with ~4% match
-12 Paid Holidays
-Company Laptop
-Reimbursement for home office expenses
-Employee Referral Bonuses
-Short-Term and Long-Term Disability Insurance
-FSA & HSA Options
-Life Insurance
-Personal and Professional Development
-Employee Assistance Program (Mental Health)
-Parental Leave + baby bonus
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What We Do
BizLibrary is a leading provider of online learning for growing organizations. Our award-winning microlearning video library engages employees of all levels, and our learning platform is a progressive catalyst for achievement. Partnered with our expert Client Success and Technical Support teams, clients are empowered to solve business challenges and impact change within their organizations. Learn more at https://www.bizlibrary.com.
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