The Role
Manage and grow a portfolio of enterprise software partners by onboarding, enabling, and developing their Board platform capabilities. Coordinate with Customer Success, Professional Services, Product, Support, Sales, and partners to drive implementation quality, customer adoption, issue resolution, and satisfaction. Monitor certifications, project outcomes, partner health, and success metrics; conduct reviews, promote best practices, support change management, and handle escalations in an international environment.
Summary Generated by Built In
Board is the most trusted Agentic Planning Platform, combining business context, Continuous Planning, and efficient enterprise AI to deliver confident, aligned, and faster decisions. Board connects enterprise data and external signals with planning models, domain expertise, and scenario modeling, enabling governed AI to understand, reason, recommend, and support action.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are currently looking for a Partner Success Manager to join our team in Paris.
Your Impact
As a Partner Success Manager, you are primarily responsible for the successful onboarding, enablement and management of partner resources to be able to deploy, drive customer adoption and ongoing health of our customers and their Board solutions. Acting as a key contact for partners, you will work alongside our Customer Success Managers and Professional Services team to ensure that our partners have the skills and competency to support our customers during their customer lifecycle and adoption to ensure together, Board is delivering high ROI. As the primary partner contact for any platform challenges, you will handle partner escalations and ensure partner satisfaction.
Strategic objectives
Partner adoption
Implementation
Results of all above
Essential Requirements
It would be great if you also have
Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are currently looking for a Partner Success Manager to join our team in Paris.
Your Impact
As a Partner Success Manager, you are primarily responsible for the successful onboarding, enablement and management of partner resources to be able to deploy, drive customer adoption and ongoing health of our customers and their Board solutions. Acting as a key contact for partners, you will work alongside our Customer Success Managers and Professional Services team to ensure that our partners have the skills and competency to support our customers during their customer lifecycle and adoption to ensure together, Board is delivering high ROI. As the primary partner contact for any platform challenges, you will handle partner escalations and ensure partner satisfaction.
Strategic objectives
- Handle a portfolio of partners with a key aim to maximize the partner’s skills and competency on the Board platform.
- To grow the partner’s Board platform and PRIME implementation competency and overall resource pool, at a named resource-level.
- Work as part of an account team (strategic clients) and utilize your partner relationships with a client to help execute on the account strategy.
- Connect the partner to other areas of Board as needed including the Board Product, Support, Community, Sales, as well as other Customer Success teams.
Partner adoption
- Proactively monitor partner certifications, project experience and customer-partner feedback.
- Support Partners (co-implement) to enable Customers to achieve business transformation with Board, helping them to map their business goals to the platform capability.
- Promote and support engagement with Board through community usage, user groups, event participation (e.g. Board Days, Board Mastery Programs, local and virtual user groups).
- Educate Partners on our Platform Roadmap.
- Run regular scheduled partner check-ins and progress reviews.
Implementation
- Work with our Partners, Customer Success Managers and Professional Services teams to ensure implementation success and service quality exceeds customer expectations.
- Coach partners to create and manage a delivery model and change management framework to support their customer’s Board journey.
- Support and collaborate with Board partners to ensure joint customer success and that the Partner is representing Board in the best possible way.
- Mediate to resolve all technical/platform issues with existing implementation Partners and internal support teams.
- Handle issue escalations from partners and joint customers.
- Ensure proactive ticket deflection.
- Advocate our model building best practices with your assigned partners and also encourage the use of the Board PRIME implementation methodology.
Results of all above
- Partner Success metrics such as # skilled partner implementation resources (per agreed plan), completed certifications, Community contributions, # successful projects, P-SAT scores and other agreed metrics.
- Safeguard high CSAT/NPS scores of partner-lead clients; improve partner and ultimately customer relationships.
Essential Requirements
- Experience working with enterprise software customers, partners, or consulting organizations in Partner Success, Customer Success, Consulting, Professional Services, Account management, or a related client-facing role.
- Strong relationship-management skills, with the ability to build credibility with both business and technical stakeholders.
- Ability to understand business objectives and translate them into structured success plans and measurable actions.
- Strong commercial awareness and an understanding of how technology partners create value for customers.
- Experience coordinating multiple stakeholders and initiatives in a complex, international environment.
- A proactive approach to identifying risks, resolving challenges, and creating opportunities for improvement.
- Strong communication, presentation, facilitation, and stakeholder-management skills.
- Ability to use data and qualitative insights to assess performance and support decision-making.
- Professional proficiency in French and English, both written and verbal.
- Ability to travel as required to meet partners, customers, and internal teams.
- Ability to work on a hybrid working model from our Paris office (3 days in, 2 days from home).
It would be great if you also have
- Experience within EPM/CPM, Financial Planning, Analytics, Business Intelligence, or adjacent enterprise software.
- Experience working with systems integrators, consulting firms, technology alliances, or software implementation partners.
- Knowledge of partner enablement, certification, or capability-development programs.
- Experience conducting partner or customer business reviews and managing success plans.
- Familiarity with SaaS partner ecosystems and recurring-revenue business models.
- Experience working within a global technology organization.
Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
Skills Required
- Experience working with enterprise software customers, partners, or consulting organizations in Partner Success, Customer Success, Consulting, Professional Services, Account Management, or a related client-facing role.
- Strong relationship-management skills with business and technical stakeholders.
- Ability to translate business objectives into structured success plans and measurable actions.
- Strong commercial awareness and understanding of how technology partners create customer value.
- Experience coordinating multiple stakeholders and initiatives in a complex international environment.
- Proactive approach to identifying risks, resolving challenges, and creating improvement opportunities.
- Strong communication, presentation, facilitation, and stakeholder-management skills.
- Ability to use data and qualitative insights to assess performance and support decision-making.
- Professional proficiency in French and English, written and verbal.
- Ability to travel as required to meet partners, customers, and internal teams.
- Ability to work in a hybrid model from the Paris office, three days in-office and two days from home.
- Experience within EPM, CPM, Financial Planning, Analytics, Business Intelligence, or adjacent enterprise software.
- Experience working with systems integrators, consulting firms, technology alliances, or software implementation partners.
- Knowledge of partner enablement, certification, or capability-development programs.
- Experience conducting partner or customer business reviews and managing success plans.
- Familiarity with SaaS partner ecosystems and recurring-revenue business models.
- Experience working within a global technology organization.
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The Company
What We Do
Board’s Intelligent Planning Platform delivers solutions that help over 2,000 organizations worldwide plan smarter — enabling actionable insights and better outcomes. Board helps leading enterprises discover crucial insights which drive business decisions and unify strategy, finance and operations through more integrated and intelligent planning to achieve full control of performance. Partnering with Board, global enterprises such as H&M, BASF, Burberry, Toyota, Coca-Cola, KPMG, and HSBC have deployed end-to-end planning applications at a fraction of the time and cost associated with traditional solutions. Board International was founded in 1994 and now has 25 offices around the world and a global reseller network. Board has been implemented in over 100 countries. Board International has long been recognized by leading analysts and subject matter experts including Gartner, Nucleus, and Dresner. Headquartered in Switzerland and US, Board International has branches in Argentina, Australia, Benelux, Nordics, Germany, France, India, Italy, Japan, Mexico, Singapore, Spain, UAE and UK and a worldwide network of distributors and certified partners. Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
