Who we are
Remedy Product Studio is a rapidly scaling technology company that collaborates with and invests in prominent startups and brands to build and scale their digital products. We employ data-driven agile approaches and high-performing teams as foundational elements of our technology-first culture. At Remedy, we view our clients as partners, nurturing long-lasting relationships that grow in tandem with our partners.
Who we're looking for
We are looking for a highly motivated individual with a minimum of 5 years of working experience in partners success management and a flair for driving business growth. The successful candidate will manage partner relationships while also actively contributing to our marketing and sales efforts. This role requires a proactive approach to driving revenue growth and expanding market presence through strategic collaboration and targeted marketing initiatives.
What you will do
- Act as the primary point of contact for the partners you manage, ensuring their needs are met and their experience with Remedy is exceptional
- Nurture and expand partner relationships to foster long-term partnerships and mutual growth
- Drive the growth of business relationships, expanding Remedy’s reach by identifying new opportunities and enhancing existing partnerships
- Measure and enhance customer satisfaction through a strong Net Promoter Score (NPS), quantifying the exceptional level of service we provide
- Identify and qualify potential partners within our network using the BANT (Budget, Authority, Need, Timeline) criteria to prioritize leads effectively
- Collaborate with internal teams to align marketing and sales activities with overall business objectives
- Utilize Salesforce and Gmail automations to streamline tasks and improve communication efficiency, ensuring that all partner interactions are logged and actionable items are tracked
What your qualifications should be
- 5+ years of experience in a customer success, partner management, or consulting role within the tech industry with sales and marketing experience as a huge plus
- C1 English level, with exceptional interpersonal and communication skills, capable of engage with partners at all levels (C-level executives, technical leaders, etc.)
- Proficiency in managing partner expectations, delivering feedback, and handling escalations effectively.
- Ability to think critically and influence business outcomes through consulting and technical solutions.
- Proven track record of managing partner relationships and growing revenue growth preferably within the tech industry
- Strong understanding of the consulting firm's core technology offerings and solutions (e.g., software development, product development)
- Strategic thinker with the ability to craft and execute impactful account plans.
- Excellent organizational skills and attention to detail, crucial for managing multiple partner engagements simultaneously.
- Proficiency in using Salesforce and Gmail, with a strong ability to implement and leverage automations for business efficiency
- Self-starter who is motivated and capable of working independently as well as in team settings
Compensation
- Competitive compensation
- Remote first work environment
- Laptop reimbursement program
- Healthcare
- Connectivity
- Wellness
Fixed subsidies/reimbursed expenses for
Top Skills
What We Do
Remedy Product Studio works with founders on strategy, execution, and launch of digital products. We collaborate with Seed to Series C companies across healthcare, data, and finance/commerce technology. We have been a long-term partner to companies including ClassPass, HealthReveal, H1 Insights, Sommsation, Ash, and Caraway Health. Partners are typically with us for 3 years, and we engage our venture network to guide them through an average of 2 fundraises, helping them secure investors like Google Ventures, Greycroft, and Serena Ventures. We work closely with investors to fill out rounds and invest in select partners in the form of sweat equity. So, what does a Remedy partnership look like? - Each Remedy team works exclusively with a single partner to synthesize company objectives, create a roadmap, and then deliver a product. - With our unique flavor of agile methodology, our product-led teams distill a partner’s broad vision into a lean scope that can be delivered and tested in a short time frame. - Our cross-functional teams work on product management, full stack and data engineering, DevOps, architecture, QA, and UX/UI design. Throughout a partnership, we gather product metrics to inform long-term technology and business strategy.
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