Overview
At MedTrans Go, we hire people with a passion for healthcare, technology, and entrepreneurship, as well as those who embody our core values of Integrity, Kindness, Respect, Determination, Collaboration, Growth, and Excellence. This is a joint Partner Success, Technology, and Operations role that requires a high level of organization, a passion for technological innovation, and a strategic mindset. The preference for this position is to be a full time hybrid role that is based in our headquarters of Atlanta, GA. Remote applicants will be considered if they meet needs for this position.
MedTrans Go's platform acts as a two-sided digital marketplace that matches healthcare facilities/systems ("customers") with businesses and individuals providing services like medical transportation and interpretation ("service partners"). The Partner Success Associate will work with our Customer/Partner Success, Technology, and Business Operations teams to ensure current service partners have an exceptional experience. This role is crucial for enhancing our platform's Partner Portal and Partner Mobile Application.
The ideal candidate should have excellent oral and written communication skills, a creative approach to problem-solving, and passion for building relationships with our partners.
MedTrans Go is an early-stage startup with room for growth! Compensation packages for this position include an annual salary of $50-60K, commensurate with experience, and other benefits.
Responsibilities
- Driving technology adoption in transportation and interpretation partners; tracking and owning metrics such as Partner Mobile Application usage, request acceptance times, and completion parameters
- Cross collaboration with the Sales, Operations, and Customer Success teams with new healthcare facility launches both implementations and expansions; hosting webinars and equipping partners with data
- Owning Partner Advocacy and Feedback: Proactively identify and address operational and technology gaps/bottlenecks; working cross department with the Technology team and others to enhance operations, the Partner Portal, and Partner Mobile Application
- Owning Partner Engagement & Management: Conducting proactive outreach to partners and serving as their main point of contact; owning partner re-education and communication of new feature deployments and bug fixes; assessing and addressing Partner app inquiries and bugs; maintaining up to date status for interpretation and transportation requests; hosting webinars, workshops, meetings, and events with partners to ensure strong engagement and knowledge; ensuring partners are compliant and operating in accordance to company Terms of Conditions
- Assisting the Operations team with Interpretation Operations related tasks, including: owning communication with partners and customers regarding interpretation requests; determining interpretation needs and ensuring requests are covered on a day-to-day basis; and addressing tech bugs and updating feature requests for interpretation operations processes
- Assisting the Operations team with dispatching / partner communication for same-day / on-demand requests
Qualifications
The right candidate for this role takes initiative, is proactive, organized, agile, empathetic, effective at communication, and is passionate for service excellence.
- Experience
- Healthcare experience is a plus Bachelor's degree and/or 2+ years of Operations, EMT/NEMT, and/or Customer Success experience
- Customer Relationship Management (CRM) familiarity (e.g. Salesforce, Hubspot, ClientSuccess) is a plus
- Partner / Account / Operations Management
- Skills
- Superb interpersonal and customer service
- Excellent oral and written communication
- Excellent critical thinking, problem-solving, and project management
- Passionate about building relationships to connect with and earn trust from customers and partners
- Proficiency utilizing technology
- Proficiency using Microsoft and Google products
- Detail Oriented
- Ability to be effective in fast-paced and dynamic environments
Benefits
- Health, dental, and vision insurance
- Paid time off, including parental leave
- 401(k)
- Employee Assistance Program
- Employee development and leadership development courses
- Commuter benefits
- Contribute to a fast-paced and quickly growing startup environment
- Opportunity for rapid career growth
- Flexible work environment
About MedTrans Go
MedTrans Go is a HealthTech startup that provides healthcare facilities access to medical transportation, interpretation, home health care, and delivery services. We work with medical practices, hospitals, and similar care facilities, as well as legal offices, to eliminate the burden of patient coordination via our online platform, allowing healthcare workers to easily and efficiently schedule services to reduce appointment cancellations, minimize revenue loss, and get patients the care they need.
If you have a passion for healthcare, technology, and serving others and are looking to join a company where you can build a territory and experience steady growth, put your passion to work at MedTrans Go!
What the Team is Saying
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What We Do
MedTrans Go is a B2B healthcare appointment optimization marketplace solving the $150B problem of medical appointment cancellations in the US. Our tech-enabled portal provides healthcare facilities and others coordinating patient care access to a customizable suite of services to address the root causes of their cancellations in one easy-to-use, integrated digital platform.
The US healthcare system loses $150B due to missed appointments every year. More than 50% of these cancellations are due to lack of transportation or interpretation services. We created fully functioning web and mobile portals which utilize excess capacity of medical transportation providers, interpreters, and more through our custom-designed software for scheduling, dispatching, and tracking requests with built-in, integrated software for billing, invoicing, and record-keeping. Our mission is to reduce medical appointment cancellations and the burden these cancellations place on healthcare providers, as well as to remove barriers for all patients to access necessary healthcare services.
Why Work With Us
We firmly believe in investment in our team members, including training and promoting from within! We have an incredible team of people across our organization that have amassed deep knowledge about our technology, operations, and industry and have grown with the company. Many of our current managers and directors even started as interns!
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MedTrans Go Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work however they work best. Most of our team typically comes in on Mondays and Wednesdays to foster collaboration.
